The customer life cycle refers to the different stages a customer goes through, from the first contact with a company until the end of the relationship.

Business Analytics serves to transform data into knowledge. When analyzed methodologically, management can make better decisions. The data also provides a picture of the reality of a company over an estimated period. Thus, a clear picture of its capabilities to achieve growth targets is generated.

Business software is an effective tool for automating corporate processes. It facilitates operations, avoids errors, and increases efficiency in every area. There are several types of automation software that are useful for business management. For example.

We received the Silver Award “Best contribution in social responsibility” within the framework of the LATAM Award, Best Organizations for Interaction with Customers, held in Brazil.

We share great news, because the national business magazine: La Nota Económica published an article where the good work of the Human Management area of ​​Outsourcing S.A.S. is recognized. BIC.

In the latest edition of the CX Summit congress, held this year in 2023, the “Executive of the Year 2023” award was awarded to John Santafe Correa, general manager of Outsourcing S.A.S. BIC. This award recognizes excellence in customer experience leadership and management in the industry.

In the latest edition of the CX Summit congress, held this year in 2023, the “Executive of the Year 2023” award was awarded to John Santafe Correa, general manager of Outsourcing S.A.S. BIC. This award recognizes excellence in customer experience leadership and management in the industry.

Customer experience is one of the fundamental pillars for business success in the current era. Companies that understand the importance of providing exceptional and personalized experiences to their customers are one step ahead in the competitive market.

Outsourcing, in its commitment as a BIC company, has developed different spaces that promote the culture of education, care and preservation of our natural resources.

Now our collaborators are no longer service or sales advisors, they are brand ambassadors who have the powers that allow them to transform experiences that value brands; your powers are:

The specialized portal Computrabajo revealed the list of the best companies to work for in Colombia.

Best Work Places 2023 Computrabajo awarded us as one of the best places to work in Colombia.In the top 10, we occupy ninth position and are first in the Telemarketing sector.