Smart Sales Mexico brought together leaders, technology, and innovation for a morning where the conversation revolved around a key theme: how artificial intelligence, analytics, and automation are transforming the way companies sell, make decisions, and build relationships with their customers.

The 2026 CX Interaction Awards brought together various companies, leaders, and industry experts to discuss the current state of customer experience and the impact of artificial intelligence on operations. During the event, success stories, trends, and strategies focused on automation, analytics, and innovation applied to customer service were shared.

The special edition “Leaders 2026” of La Nota Económica is an annual recognition and editorial analysis that highlights the most influential entrepreneurs, managers and executives in Colombia.

Some jobs come into your life as something temporary. A "meanwhile." That's how Jairo Prieto's story began 27 years ago, when he first started working in a call center with no experience and without imagining that this place would completely transform his life. It all began with an opportunity. A recommended resume, an interview, and the desire to get ahead. Like many young people, Jairo saw that job as a temporary step, but little by little he discovered something bigger: a purpose to improve lives.

There are moments that shake up our daily lives and remind us of the true purpose of what we do. It was one of those days where the conviction to make inclusion a reality was palpable. We were invited to the 3rd Symposium on Workplace Inclusion.

The outsourcing of processes based on specialized knowledge, focused on analysis, strategic management, and decision-making. Backoffice.​ Document management.​ PQR's Administration.​ Creative design and strategy.​ Connection with specialized talent.