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Feb 27,2026 Outsourcing S.A.S. BIC and CAFAM improve lives with labor inclusion and extraordinary love.
For the sake of workplace inclusion and social transformation, we come together to celebrate the graduation of 11 people with disabilities who completed their training...
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Feb 27,2026 Outsourcing S.A.S. BIC and CAFAM improve lives with labor inclusion and extraordinary love.
For the sake of workplace inclusion and social transformation, we come together to celebrate the graduation of 11 people with disabilities who completed their training...
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Feb 27,2026 SintonizedOS: A soulful journey to the heart of Outsourcing S.A.S BIC
Have you ever stopped to consider whether an authentic conversation can change your perspective? In the midst of society's fast pace, we tend to forget...
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Feb 27,2026 Following in the footsteps of… the strategic heart of our operation
“Following in the footsteps of…” is the new section of Outsourcing S.A.S BIC that opens the doors to our operations to show, step by step,...
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Feb 26,2026 How did an insurance company exceed its service level target and optimize its multichannel operation?
In the insurance sector, customer experience isn't won with promises: it's won when the user calls, writes, or chats… and receives a quick, clear, and...
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Jan 26,2026 The Future of Customer Service in 2026: Redefining Excellence with Total Experience and AI Agents
The future of customer service is marked by a fundamental shift in how companies design and deliver their services. According to KPMG's Global Customer Experience...
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Jan 26,2026 The Magic that is born from Extraordinary Love
On a day filled with magic, colors, and smiles that illuminated every corner of the park, more than 2,700 families experienced an unforgettable day.
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Jan 26,2026 Driving the Future of BPO: This is How Our AI Course is Progressing
We are starting a new path of learning and transformation with the course on Implementation and Automation with Artificial Intelligence, developed in partnership with Bpro,...
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Jan 26,2026 Reduce operating costs by up to 40% with hybrid BPO and AI agents: Optimize your processes with technology and human talent
In an increasingly competitive business environment, making smart decisions about how to optimize resources and reduce operating costs has become essential. The key to achieving...
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Nov 27,2025 Ricardo Durán, president of Outsourcing at Canal 1 and CESA: the story behind the first call center in Colombia
Ricardo Durán, president of Outsourcing S.A.S., was the featured individual in the “Corporate Democratic Responsibility” section on November 21st, in partnership with CESA and Canal...
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Nov 27,2025 MIA, DipDig’s AI Agent, in her role as a creator of innovation and technology
At DipDig by Outsourcing, we continue to drive innovation and digital transformation. As part of our commitment to technology, we are pleased to introduce MIA,...
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Nov 27,2025 ICT Impact Panel: Conversational AI – How are organizations integrating it into their processes?
The conversation about Artificial Intelligence has changed radically. What seemed like a futuristic promise just a few years ago has now transformed into systems capable...
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Nov 27,2025 Ricardo Durán, president of Outsourcing SAS BIC, nominated for the INALDE Alumni Award “Roots & Future” 2025
At Outsourcing S.A.S. BIC, we proudly celebrate the nomination of our president, Ricardo Durán, Executive MBA 1997 and PADE 2007, for the INALDE Alumni Award...
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Nov 27,2025 Outsourcing SAS BIC leads the BPO trade mission in Spain
On October 1st, Outsourcing S.A.S BIC officially welcomed Servientrega, the leading logistics, courier, and transportation solutions company in Colombia, to its operations. This milestone marks...
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Oct 31,2025 Welcome, Servientrega!
On October 1st, Outsourcing S.A.S BIC officially welcomed Servientrega, the leading logistics, courier, and transportation solutions company in Colombia, to its operations. This milestone marks...
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Oct 31,2025 Outsourcing S.A.S BIC: 32 years of history, one same purpose: to improve lives
Celebrating 32 years of history is much more than simply counting the passage of time: it's about recognizing the value of our people, the challenges...
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Oct 31,2025 Experience Day: We celebrate the power of transforming every interaction
Last October 7th, at Outsourcing S.A.S BIC, we celebrated Experience Day, a special day to recognize the value of every interaction in building strong and...
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Oct 31,2025 Smart Health: AI at the service of the patient journey
A morning of innovation, artificial intelligence and digital transformation in the health sector. On October 29th, at the Four Points by Sheraton Hotel in Bogotá,...
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Sep 30,2025 BIC Outsourcing S.A.S expands its international presence with LG USA
Our experience crosses borders. After successfully consolidating LG's operations in Latin America, today we celebrate a milestone that marks our company's international expansion: we welcome...
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Sep 30,2025 Social Volunteering Cradles with Love
At Outsourcing, we know that true transformation begins when we join forces to serve others. That's why, together with the Fruto Bendito Foundation and with...
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Sep 30,2025 A culture that intertwines the human factor and technology to Improve Lives.
At Outsourcing S.A.S BIC, we have been transforming our organizational culture for over 10 years with a clear purpose: to improve lives. This commitment is...
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