clock Jun 26,2026

Our Dialogue OS began: to do ordinary things with extraordinary love!

In Outsourcing S.A.S. BIC and DIPDIG Let’s launch Converse, a new space where we will share conversations with leaders, experts and market references to analyze...
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View All Awards (11) Culture (35) Events and Partnerships (9) Innovation + AI (19) News (53) Operational excellence (14) Spain (11) Uncategorized (2)
Estrenamos-1
clock Jun 26,2026

Our Dialogue OS began: to do ordinary things with extraordinary love!

In Outsourcing S.A.S. BIC and DIPDIG Let’s launch Converse, a new space where we will share conversations with leaders, experts and market references to analyze...
Read the Article
kpo-1
clock Jun 26,2026

KPO: The new level of knowledge-based outsourcing

For years, companies have outsourced operational processes to gain efficiency, reduce costs, and improve responsiveness. However, the current market demands much more than execution. Organizations...
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Pasos-1
clock Jun 26,2026

Following in the footsteps of Ricardo: the automation that transforms the operation

In a new chapter of Following the steps of…, we meet Ricardo, Architect of Automation Solutions of Outsourcing S.A.S. BIC and dipdig by outsourcing. Behind...
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Articulo-dialogo-1
clock Jun 26,2026

Our Dialogue OS began: to do ordinary things with extraordinary love!

we have gathered under a clear goal: to make our purpose of improve lives. In this meeting space we have talked, reflected and built together...
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Articulo-salud-1
clock Jun 26,2026

Health Week: A pause to take care of the most valuable of our organization

In a purpose-driven organization “Improve lives, our commitment”, the most important results are not only seen in the goals achieved, but also in the well-being...
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la-nota-economica
clock Jun 26,2026

World-class team 2026: a recognition that comes from the heart of our culture

There are recognitions that celebrate results and others that validate a way of understanding the work. The recognition granted by The economic note to our...
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5
clock Feb 27,2026

Outsourcing S.A.S. BIC and CAFAM improve lives with labor inclusion and extraordinary love.

For the sake of workplace inclusion and social transformation, we come together to celebrate the graduation of 11 people with disabilities who completed their training...
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1
clock Feb 27,2026

SintonizedOS: A soulful journey to the heart of Outsourcing S.A.S BIC

Have you ever stopped to consider whether an authentic conversation can change your perspective? In the midst of society's fast pace, we tend to forget...
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1
clock Feb 27,2026

Following in the footsteps of… the strategic heart of our operation

“Following in the footsteps of…” is the new section of Outsourcing S.A.S BIC that opens the doors to our operations to show, step by step,...
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1
clock Feb 26,2026

How did an insurance company exceed its service level target and optimize its multichannel operation?

In the insurance sector, customer experience isn't won with promises: it's won when the user calls, writes, or chats… and receives a quick, clear, and...
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clock Jan 26,2026

The Future of Customer Service in 2026: Redefining Excellence with Total Experience and AI Agents

The future of customer service is marked by a fundamental shift in how companies design and deliver their services. According to KPMG's Global Customer Experience...
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clock Jan 26,2026

The Magic that is born from Extraordinary Love

On a day filled with magic, colors, and smiles that illuminated every corner of the park, more than 2,700 families experienced an unforgettable day.
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clock Jan 26,2026

Driving the Future of BPO: This is How Our AI Course is Progressing

We are starting a new path of learning and transformation with the course on Implementation and Automation with Artificial Intelligence, developed in partnership with Bpro,...
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clock Jan 26,2026

Reduce operating costs by up to 40% with hybrid BPO and AI agents: Optimize your processes with technology and human talent

In an increasingly competitive business environment, making smart decisions about how to optimize resources and reduce operating costs has become essential. The key to achieving...
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1
clock Nov 27,2025

Ricardo Durán, president of Outsourcing at Canal 1 and CESA: the story behind the first call center in Colombia

Ricardo Durán, president of Outsourcing S.A.S., was the featured individual in the “Corporate Democratic Responsibility” section on November 21st, in partnership with CESA and Canal...
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Articulo-4
clock Nov 27,2025

MIA, DipDig’s AI Agent, in her role as a creator of innovation and technology

At DipDig by Outsourcing, we continue to drive innovation and digital transformation. As part of our commitment to technology, we are pleased to introduce MIA,...
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Articulo-1
clock Nov 27,2025

ICT Impact Panel: Conversational AI – How are organizations integrating it into their processes?

The conversation about Artificial Intelligence has changed radically. What seemed like a futuristic promise just a few years ago has now transformed into systems capable...
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Alticulo-2
clock Nov 27,2025

Ricardo Durán, president of Outsourcing SAS BIC, nominated for the INALDE Alumni Award “Roots & Future” 2025

At Outsourcing S.A.S. BIC, we proudly celebrate the nomination of our president, Ricardo Durán, Executive MBA 1997 and PADE 2007, for the INALDE Alumni Award...
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Articulo-1
clock Nov 27,2025

Outsourcing SAS BIC leads the BPO trade mission in Spain

On October 1st, Outsourcing S.A.S BIC officially welcomed Servientrega, the leading logistics, courier, and transportation solutions company in Colombia, to its operations. This milestone marks...
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Bienvenida-servientrega-1
clock Oct 31,2025

Welcome, Servientrega!

On October 1st, Outsourcing S.A.S BIC officially welcomed Servientrega, the leading logistics, courier, and transportation solutions company in Colombia, to its operations. This milestone marks...
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