We transform experiences that enhance your brand
We provide your company with the innovation strategy that allows it to evolve.



Liderazgo con propósito

Generación de insights

Automatización de procesos

Cocreación con el cliente

Plataformas convergentes y multiexperiencia
Solutions and services
Evaluation and initial diagnosis to design the experience from people, processes, technologies and the final user.

Business lines
Business lines
We manage human capital, services, infrastructure, processes and interactions related to your business and your audiences.

Solutions
Solutions
We develop ideal technological solutions for the digital workforce, adapted to the needs of our customers and their audiences to provide and streamline back and front office processes.

Customer life cycle
Customer life cycle
We build solutions adapted to the different stages of the relationship with your customer, considering their expectations, needs and objectives.

Channels
Channels
We define and implement solutions in telephone, digital and face-to-face channels that allow fast and effective interactions.
Total Experience
We build memorable experiences that increase customer satisfaction through Total Experience strategies, delivering valuable insights for your company


Where we operate


Our Allies



























Improving Lives
Our Commitment




More than
30M
interactions per year
Located in
6 locations
throughout the national territory
More than
6.500
collaborators.
Recognized as
1ra
Contact Center and BPO
industry in the country to become BIC
News
September 23, 2025
ANDICOM 40: Subcontratación S.A.S. BIC and its spin-off DipDig, driving the future of BPO with artificial intelligence
En Outsourcing S.A.S. BIC creemos que el verdadero motor del sector BPO en Colombia es la combinación entre talento humano e innovación tecnológica. Con esa visión participamos en la edición 40 de ANDICOM 2025, presentando los avances desarrollados a través de nuestro spin-off DipDig, especializado en soluciones de inteligencia artificial aplicadas a la experiencia de servicio.
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August 29, 2025
A Journey Through the Heart of Colombia in Our Company
La revista especializada Contact Center Hub, uno de los medios más influyentes del sector en España, dedicó recientemente una entrevista exclusiva a Ricardo Durán, presidente de Outsourcing S.A.S. BIC, y a Ernesto Pedrosa (EP), CEO de Automaise, motivada por el impacto que ha generado la alianza entre ambas compañías en el ecosistema del BPO y la inteligencia artificial aplicada al Customer Experience.
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