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We transform experiences

that enhance your brand

We provide your company with the innovation strategy that allows it to evolve.

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Liderazgo

Leadership

with purpose

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Generación de insights

Creation

of insights

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Automatización de procesos

Process

automation

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Cocreación con el cliente

Co-creation

with the customer

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Plataformas convergentes y multiexperiencia

Convergente and

multi-experience platforms

Solutions and services

Evaluation and initial diagnosis to design the experience from people, processes, technologies and the final user.

 

 

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Línea de negocio
Business lines

Business lines

 

We manage human capital, services, infrastructure, processes and interactions related to your business and your audiences.

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Soluciones
Solutions

Solutions

 

We develop ideal technological solutions for the digital workforce, adapted to the needs of our customers and their audiences to provide and streamline back and front office processes.

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Ciclo de vida del cliente
Customer life cycle

Customer life cycle

 

We build solutions adapted to the different stages of the relationship with your customer, considering their expectations, needs and objectives.

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Canales
Channels

Channels

 

We define and implement solutions in telephone, digital and face-to-face channels that allow fast and effective interactions.

Total Experience

 

We build memorable experiences that increase customer satisfaction through Total Experience strategies, delivering valuable insights for your company

 

More information

 

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Total Experience

Where we operate

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donde-operamos

Our Allies

Adsum
Agiel
Aira
Alo
Avaya
Cari
Net
Claro
datdomain
Dell
Electroneek
Godaddy
Google cloud
gupshup
ininivirt
infobip
Manage
Azure
Net
Microsfot
Microsoft
paloalto
PCSistel
Python
Power
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Improving Lives
Our Commitment

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Soluciones
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Sedes
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colaboradores
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1ra

30M

interactions per year

6 sites

throughout the national territory

6.500

collaborators.

1st

Contact Center and BPO
industry in the country to become BIC

News

Voice Bot: a revolutionary solution in customer care Voice Bot: a revolutionary solution in customer care
4 Sep 2023

Voice Bot: a revolution in customer care

The voice bot tool enables companies to have a revolutionary new 24/7 customer service, elevating their shopping experience.
See more

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  • Modelia: Av. El Dorado # 81B-29
  • Teusaquillo: Calle 31B # 14–25 
  • La Esperanza: Cra 72B # 23–36
  • Norte 128: Cra 7 # 127–48 
  • Centro: Cra 13A # 22–54 
  • Optimus: Av. El Dorado # 96j–66
  • Pereira: Av. 30 de Agosto # 40–09
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Outsourcing Dip Dig

PBX COL: (601) 600 0222 · PBX USA: +1 646 257 1079 · contactoos@outsourcing.com.co
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