We transform experiences that enhance your brand
We provide your company with the innovation strategy that allows it to evolve.
Liderazgo con propósito
Generación de insights
Automatización de procesos
Cocreación con el cliente
Plataformas convergentes y multiexperiencia
Solutions and services
Evaluation and initial diagnosis to design the experience from people, processes, technologies and the final user.
Business lines
Solutions
Customer life cycle
Channels
Total Experience
We build memorable experiences that increase customer satisfaction through Total Experience strategies, delivering valuable insights for your company
Where we operate
Our Allies
Improving Lives
Our Commitment
Más de
30M
interactions per year
Ubicados en
6
sides
throughout the national territory
Más de
6.500
collaborators.
Reconocida como
1ra
Contact Center and BPO
industry in the country to become BIC
News
A Journey Through the Heart of Colombia in Our Company
La revista especializada Contact Center Hub, uno de los medios más influyentes del sector en España, dedicó recientemente una entrevista exclusiva a Ricardo Durán, presidente de Outsourcing S.A.S. BIC, y a Ernesto Pedrosa (EP), CEO de Automaise, motivada por el impacto que ha generado la alianza entre ambas compañías en el ecosistema del BPO y la inteligencia artificial aplicada al Customer Experience.
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Contact Center Hub highlights the alliance between Outsourcing and Automaise as a model for CX transformation
The specialized magazine Contact Center Hub, one of the most influential media outlets in the sector in Spain, recently conducted an exclusive interview with Ricardo Durán, president of Outsourcing S.A.S. BIC, and Ernesto Pedrosa (EP), CEO of Automaise. The interview focused on the impact the alliance between the two companies has had on the BPO ecosystem and on artificial intelligence applied to Customer Experience.
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