Simplify your communication and
improve your results

Improve interaction with your customers and make your operation more agile and efficient.

                                        
                    1                
                                    %
                                    
Increased FCR

                    1                
                                    %
                                    
Level of service

                    1                
                                    %
                                    
Level of Care 

                    1                
                                    %
                                    
Reduction of TMA

Real security for each transaction.

Make your telecommunications are as agile as the market demands. Fast results and happier customers.

Simplification of processes to reduce operating times and costs.

Technology: AI and RPA are backed by trained experts.

Services automation of back-office to maximize productivity.

Scalability: operating Models, flexible, adapted to your needs.

We ensure an uninterrupted service, to maintain quality at all times.

Results in real, measurable impact

CLEAR

Challenge: Automate the process of reconnection of services suspended for untimely payment, optimizing times of care and improving customer experience.

Solution: Implementation of an automated system of After Call Work (ACW) with RPA to perform validations, to activate the service, and notify the user without manual intervention.

Results:

This case demonstrates how our solutions improve the productivity and enhance the customer satisfaction in the telecommunications sector.

We transform
experiences

Our perfect union of talent + IA power to the ambassadors of the brand and becomes each interaction memorable.

Commercial:
mercadeo@outsourcing.com.co
Court: notificacionesjudiciales@outsourcing.com.co

Colombia

PBX (601) 600 0222 · Commercial: (+57) 3202197086 ·

Spain

(+34) 607 78 04 05

Boost your business and exceed expectations with processes faster and more intelligent decisions.

Give your team the freedom to focus on what really matters: measurable results, satisfied customers and sustainable growth.

Contact our team

Solutions & Services

Simplify your communication and improve your results