Artificial intelligence is entering a new stage: it is no longer just about creating assistants capable of answering questions, but about developing solutions that understand conversations, execute actions and integrate into the real processes of organizations. In this context, dipdig powered by soundhound ai, an alliance that unites the experience…

On ANDICOM 2026 We share our insight into how artificial intelligence is transforming the customer experience and how companies operate. From our K Experience Center, we connect innovation, technology and operation to show you how to bring these conversation solutions to the real business processes. Conversational AI that works in…

Faced with the earthquake that affected several regions of the country on August 10, 2026, the Outsourcing family He immediately activated his sense of solidarity. Thanks to the empathy and generosity of our team, the donation campaign “Let’s join hands, multiply hope” managed to raise a total of $36,575,000, resources…

25 years ago, Outsourcing S.A.S BIC began to be part of the history of the 195 line, one of the main channels of citizen attention of Bogotá. Today, we continue to accompany its evolution, integrating new technological capabilities to build more agile, efficient and close attention. The 195 line has…

In Outsourcing S.A.S. BIC and DIPDIG Let’s launch Converse, a new space where we will share conversations with leaders, experts and market references to analyze the trends that are transforming the customer experience, technology and business. In this first chapter we address a topic that today is key for any…

For years, companies have outsourced operational processes to gain efficiency, reduce costs, and improve responsiveness. However, the current market demands much more than execution. Organizations need analysis, criterion, specialization and capacity to transform data into decisions. In this context, KPO, or Knowledge Process Outsourcing, emerges, an outsourcing model focused on…

In a new chapter of Following the steps of…, we meet Ricardo, Architect of Automation Solutions of Outsourcing S.A.S. BIC and dipdig by outsourcing. Behind each technological solution that optimizes processes, reduces operational loads and improves the efficiency of companies, there is strategic design, analysis, development and validation work. Automate…

we have gathered under a clear goal: to make our purpose of improve lives. In this meeting space we have talked, reflected and built together the foundations to live our organizational culture on a day-to-day basis, learning and remembering The immense value of doing ordinary things with extraordinary love. Our…

In a purpose-driven organization “Improve lives, our commitment”, the most important results are not only seen in the goals achieved, but also in the well-being of the people who make them possible. With this premise as North, we celebrate a new edition of our health week, a space dedicated completely…

There are recognitions that celebrate results and others that validate a way of understanding the work. The recognition granted by The economic note to our team human management as 2026 world class team belongs to this last category. More than a prize, it represents the confirmation that building a people-centered…

For the sake of workplace inclusion and social transformation, we come together to celebrate the graduation of 11 people with disabilities who completed their training as Customer Service Technicians – Call Center. More than an academic event, this achievement represents 11 stories of overcoming challenges, talent, and opportunities that are…

Have you ever stopped to consider whether an authentic conversation can change your perspective? In the midst of society's fast pace, we tend to forget that behind every job is a vibrant human being whose story is, in reality, the driving force that gives meaning to what we do.