25 years ago, Outsourcing S.A.S BIC began to be part of the history of the 195 line, one of the main channels of citizen attention of Bogotá. Today, we continue to accompany its evolution, integrating new technological capabilities to build more agile, efficient and close attention. The 195 line has…

Artificial intelligence is entering a new stage: it is no longer just about creating assistants capable of answering questions, but about developing solutions that understand conversations, execute actions and integrate into the real processes of organizations. In this context, dipdig powered by soundhound ai, an alliance that unites the experience…

On ANDICOM 2026 We share our insight into how artificial intelligence is transforming the customer experience and how companies operate. From our K Experience Center, we connect innovation, technology and operation to show you how to bring these conversation solutions to the real business processes. Conversational AI that works in…

For the sake of workplace inclusion and social transformation, we come together to celebrate the graduation of 11 people with disabilities who completed their training as Customer Service Technicians – Call Center. More than an academic event, this achievement represents 11 stories of overcoming challenges, talent, and opportunities that are…

The conversation about Artificial Intelligence has changed radically. What seemed like a futuristic promise just a few years ago has now transformed into systems capable of reasoning, executing end-to-end processes, and occupying complete roles within organizations.

Our experience crosses borders. After successfully consolidating LG's operations in Latin America, today we celebrate a milestone that marks our company's international expansion: we welcome LG USA to the Outsourcing S.A.S BIC family. This alliance represents not only the continuation of solid work, but also the opening of new opportunities…

En Outsourcing S.A.S. BIC creemos que el verdadero motor del sector BPO en Colombia es la combinación entre talento humano e innovación tecnológica. Con esa visión participamos en la edición 40 de ANDICOM 2025, presentando los avances desarrollados a través de nuestro spin-off DipDig, especializado en soluciones de inteligencia artificial…

During the month of May, experts from Outsourcing S.A.S. BIC and Automaise will tour the main cities of Colombia on a unique tour, where they will present how AI Agents

On February 25, 2025, we will participate in the 4th edition of the Contact Center Congress organized by the AEERC and CEX, which will be held at the emblematic Ritz Hotel in Madrid. This event has established itself as an unmissable event for professionals in the sector, highlighting the essential…

E-commerce has revolutionized the way people buy and sell, creating a global marketplace accessible to everyone. In 2024, this sector continues to evolve, driven by technological advances and changes in consumer behavior.

On October 30 and 31, Colombia 4.0 reaffirmed its position as the most important event for digital ecosystems in Latin America, bringing together more than 25,000 participants at the emblematic Corferias venue in Bogotá.

Last Thursday, November 7, in the Montecarlo room at Club El Nogal, we had the privilege of sharing an enriching morning with clients and our strategic ally, Avaya. This business breakfast was not only a space to strengthen relationships, but also to explore how artificial intelligence (AI) is transforming the…