Connect with your customers
in an agile way

Improves the shopping experience and optimize business processes with advanced technology, generating loyalty and value to your consumers.

                                        
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Average Quality 

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Customer satisfaction 

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First call resolution 

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Productivity

Real security for each transaction.

With our solution, it raises the level of your Contact Center and offers an experience that your customers won’t forget.

Optimization of the sales funnel with digital tools and predictive analysis.

Improvement in the security, risk mitigation, and scalability operational.

Comprehensive management of Electronic Commerce: Support from the navigation until the closing of the purchase

Personalized experience: Every interaction is adapted to retain customers.

Streamline your customer service so that you can focus on what matters most: growing your business.

Results in real, measurable impact

ARA

Challenge: inefficient management in the Contact Center, the recruitment and the management of social networks are affecting the level of service and productivity, which generates delays and overhead on the agents.

Solution: Implement solutions for automation and optimization of processes, improving the recruitment and management of social networks, to reduce response times and increase operational efficiency.

Results:

85.1% service level: The optimization of processes, improved customer service and reduced response times.
98.5% of typing: automation ensured greater accuracy in the handling of cases.
80.19% productivity: The optimized processes increased the productivity of the agents
0.2% of open cases: The improved efficiency reduced the number of unsolved cases.

This approach will improve the operational efficiency and increased customer satisfaction.

We transform
experiences

Our perfect union of talent + IA power to the ambassadors of the brand and becomes each interaction memorable.

Commercial:
mercadeo@outsourcing.com.co
Court: notificacionesjudiciales@outsourcing.com.co

Colombia

PBX (601) 600 0222 · Commercial: (+57) 3202197086 ·

Spain

(+34) 607 78 04 05

Boost your business and exceed expectations with processes faster and more intelligent decisions.

Gives your team the freedom to focus on what really matters: measurable results, satisfied customers and a sustainable growth.

Contact our team

Solutions & Services

Connect with your customers in an agile way