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We are the first call center From Colombia, we have spent 32 years transforming experiences that generate value for our customers. Through our methodology Total experience, we integrate each point of contact so that each interaction with us is truly memorable.

With operations from Colombia for more than 20 countries, we are an international HUB and a hybrid BPO that integrates artificial intelligence to empower our collaborators.

Mission

We manage your processes efficiently, achieving the care of our people.

Vision

In 2030 we will be leaders transforming, processes and customer experiences.

icono_mira_roja_web
Purpose
Improving lives,
our commitment

Our tour

Meet our 32 years of history promoting the evolution of BPO

People-Driven Culture

Culture OS is based on our purpose “Improve lives, our commitment”. From there we guide the company’s mission, values and strategy. We promote happiness at work by caring for and developing people, to be an attractive place to work, strengthen the permanence of talent and increase productivity.

Memberships and certifications

Sustainability

We are driven to create meaningful value for society beyond financial outcomes.

#asustainablecommitment

Sustainability

We care about generating a value added to society, beyond the economic.

#uncompromisostenable

strategic allies

News and articles

IA conversacional conectada con la plataforma OASYS para automatizar procesos empresariales en Colombia.
clock Sep 30,2026

An alliance that accelerates conversational AI in Colombia and Latin America

Artificial intelligence is entering a new stage: it is no longer just about creating assistants capable of answering questions, but about developing solutions that understand...
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Presentación de la alianza entre SoundHound AI y Outsourcing durante ANDICOM 2026.
clock Sep 30,2026

This is how we live Andicom together with Dipdig Powered by Soundhound AI

On ANDICOM 2026 We share our insight into how artificial intelligence is transforming the customer experience and how companies operate. From our K Experience Center,...
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yudas-familias-colaboradores-outsourcing
clock Sep 30,2026

Let’s join hands, multiply hope: an initiative that turned solidarity into action

Faced with the earthquake that affected several regions of the country on August 10, 2026, the Outsourcing family He immediately activated his sense of solidarity....
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Meet Jose Natzar

José Natzar is the digital director of Outsourcing S.A.S. BIC, designed to provide emotional support and strengthen the work wellness of our employees. Available 24/7 by WhatsApp, Teams, LinkedIn and Web.

 

Digital Counselor

Meet Jose Natzar

Jose Natzar is the digital director of Outsourcing S.A.S. BIC, designed to provide emotional support and strengthen the work wellness of our employees. Available 24/7 by WhatsApp, Teams, LinkedIn and Web.