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We are the first call center From Colombia, we have spent 32 years transforming experiences that generate value for our customers. Through our methodology Total experience, we integrate each point of contact so that each interaction with us is truly memorable.

With operations from Colombia for more than 20 countries, we are an international hub and a hybrid BPO that integrates artificial intelligence to empower our collaborators.

Mission

We manage your processes efficiently, achieving the care of our people.

Vision

In 2030 we will be leaders transforming, processes and customer experiences.

Our tour

Meet our 32 years of history promoting the evolution of BPO

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People-Driven Culture

Culture OS is based on our purpose “Improve lives, our commitment”. From there we guide the company’s mission, values and strategy. We promote happiness at work by caring for and developing people, to be an attractive place to work, strengthen the permanence of talent and increase productivity.

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Memberships and certifications

AEERC member 2026

Accredit our link with one of the reference entities in Spain in relation to customers, contact center and customer experience.

ISO 9001:2015

Certification that supports the quality and continuous improvement of our processes under international standards.

B.P.I. good practices

Recognition that validates our commitment to innovation and continuous improvement in business management.

PCI DSS Verified

Verification that supports compliance with international standards for the protection and safe handling of payment data.

ISO 27001

Certification that supports secure information management and commitment to high standards of data protection.

Sustainability

We are driven to create meaningful value for society beyond financial outcomes.

#asustainablecommitment

BIC report

Sustainability

We care about generating a value added to society, beyond the economic.

#uncompromisostenable

BIC report

strategic allies

News and articles

Estrenamos-1
clock Jun 26,2026

Our Dialogue OS began: to do ordinary things with extraordinary love!

In Outsourcing S.A.S. BIC and DIPDIG Let’s launch Converse, a new space where we will share conversations with leaders, experts and market references to analyze...
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kpo-1
clock Jun 26,2026

KPO: The new level of knowledge-based outsourcing

For years, companies have outsourced operational processes to gain efficiency, reduce costs, and improve responsiveness. However, the current market demands much more than execution. Organizations...
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Pasos-1
clock Jun 26,2026

Following in the footsteps of Ricardo: the automation that transforms the operation

In a new chapter of Following the steps of…, we meet Ricardo, Architect of Automation Solutions of Outsourcing S.A.S. BIC and dipdig by outsourcing. Behind...
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Meet Jose Natzar

José Natzar is the digital director of Outsourcing S.A.S. BIC, designed to provide emotional support and strengthen the work wellness of our employees. Available 24/7 by WhatsApp, Teams, LinkedIn and Web.

 

Connect with your emotional well-being
Digital Counselor

Meet Jose Natzar

Jose Natzar is the digital director of Outsourcing S.A.S. BIC, designed to provide emotional support and strengthen the work wellness of our employees. Available 24/7 by WhatsApp, Teams, LinkedIn and Web.

 

Connect with your emotional well-being