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We are the first call center From Colombia, we have spent 32 years transforming experiences that generate value for our customers. Through our methodology Total experience, we integrate each point of contact so that each interaction with us is truly memorable.

With operations from Colombia for more than 20 countries, we are an international hub and a hybrid BPO that integrates artificial intelligence to empower our collaborators.

Mission

We manage your processes efficiently, achieving the care of our people.

Vision

In 2030 we will be leaders transforming, processes and customer experiences.

Our tour

Meet our 32 years of history promoting the evolution of BPO

People-Driven Culture

Culture OS is based on our purpose “Improve lives, our commitment”. From there we guide the company’s mission, values and strategy. We promote happiness at work by caring for and developing people, to be an attractive place to work, strengthen the permanence of talent and increase productivity.

Memberships and certifications

Sustainability

We are driven to create meaningful value for society beyond financial outcomes.

#asustainablecommitment

Sustainability

We care about generating a value added to society, beyond the economic.

#uncompromisostenable

strategic allies

News and articles

5
clock Feb 27,2026

Outsourcing S.A.S. BIC and CAFAM improve lives with labor inclusion and extraordinary love.

For the sake of workplace inclusion and social transformation, we come together to celebrate the graduation of 11 people with disabilities who completed their training...
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1
clock Feb 27,2026

SintonizedOS: A soulful journey to the heart of Outsourcing S.A.S BIC

Have you ever stopped to consider whether an authentic conversation can change your perspective? In the midst of society's fast pace, we tend to forget...
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1
clock Feb 27,2026

Following in the footsteps of… the strategic heart of our operation

“Following in the footsteps of…” is the new section of Outsourcing S.A.S BIC that opens the doors to our operations to show, step by step,...
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Meet Jose Natzar

José Natzar is the digital director of Outsourcing S.A.S. BIC, designed to provide emotional support and strengthen the work wellness of our employees. Available 24/7 by WhatsApp, Teams, LinkedIn and Web.

 

Digital Counselor

Meet Jose Natzar

Jose Natzar is the digital director of Outsourcing S.A.S. BIC, designed to provide emotional support and strengthen the work wellness of our employees. Available 24/7 by WhatsApp, Teams, LinkedIn and Web.