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We are the first call center From Colombia, we have spent 32 years transforming experiences that generate value for our customers. Through our methodology Total experience, we integrate each point of contact so that each interaction with us is truly memorable.

With operations from Colombia for more than 20 countries, we are an international hub and a hybrid BPO that integrates artificial intelligence to empower our collaborators.

Mission

We manage your processes efficiently, achieving the care of our people.

Vision

In 2030 we will be leaders transforming, processes and customer experiences.

Our tour

Meet our 32 years of history promoting the evolution of BPO

People-Driven Culture

Culture OS is based on our purpose “Improve lives, our commitment”. From there we guide the company’s mission, values and strategy. We promote happiness at work by caring for and developing people, to be an attractive place to work, strengthen the permanence of talent and increase productivity.

Memberships and certifications

Sustainability

We are driven to create meaningful value for society beyond financial outcomes.

#asustainablecommitment

Sustainability

We care about generating a value added to society, beyond the economic.

#uncompromisostenable

strategic allies

News and articles

clock Sep 04,2026

Utilities BPO Playbook: Customer Service, Collections, Complaints and Automation

Utilities must handle both high-volume transactional contacts and critical service events. The operating model needs strong front-to-back integration.
Read the Article
clock Aug 31,2026

Telecom BPO Playbook: Support, Retention and Automation

Telecom operations combine high volume, technical complexity and churn pressure. Intent-based design helps improve both service and efficiency.
Read the Article
clock Aug 25,2026

Insurance BPO Playbook: Sales, Retention, Claims and Back Office

Insurance customer journeys combine commercial moments and sensitive service moments. Each stage needs different skills, controls and metrics.
Read the Article

Meet Jose Natzar

José Natzar is the digital director of Outsourcing S.A.S. BIC, designed to provide emotional support and strengthen the work wellness of our employees. Available 24/7 by WhatsApp, Teams, LinkedIn and Web.

 

Digital Counselor

Meet Jose Natzar

Jose Natzar is the digital director of Outsourcing S.A.S. BIC, designed to provide emotional support and strengthen the work wellness of our employees. Available 24/7 by WhatsApp, Teams, LinkedIn and Web.