The future of customer service is marked by a fundamental shift in how companies design and deliver their services. According to KPMG's Global Customer Experience Excellence 2025-2026 report, the Total Experience (TX) concept has emerged as the cornerstone of this transformation. This approach integrates not only customer experience (CX), but…

In an increasingly competitive business environment, making smart decisions about how to optimize resources and reduce operating costs has become essential. The key to achieving this lies not only in using technology, but also in integrating it with efficient human processes.

At DipDig by Outsourcing, we continue to drive innovation and digital transformation. As part of our commitment to technology, we are pleased to introduce MIA, our AI Agent, who now acts as a creator and disseminator of advancements in artificial intelligence.

A morning of innovation, artificial intelligence and digital transformation in the health sector. On October 29th, at the Four Points by Sheraton Hotel in Bogotá, the event “Smart Health: AI at the service of the patient journey” took place.

Thirty employees from Outsourcing S.A.S BIC, from diverse areas such as Cardif, Famisanar, Processes, Quality, Human Resources, and Digital Transformation, gathered for a workshop sponsored by CAFAM to experience a transformative experience: the Generative AI for Innovation workshop.

The specialized magazine Contact Center Hub, one of the most influential media outlets in the sector in Spain, recently dedicated an exclusive interview to Ricardo Durán, president of Outsourcing S.A.S. BIC, and to Ernesto Pedrosa (EP), CEO of Automaise, motivated by the impact that the alliance between both companies has…

The AI ​​Agent revolution is already transforming the way companies connect with their customers around the world. This new era of more agile, empathetic, and efficient service demands technological solutions that are up to the challenge. During the 10th America Digital 2025 Congress, held on June 18 and 19 at…

AI Agents are radically transforming the way companies around the world operate, communicate with their customers, and optimize their processes. With this vision in mind, DipDig, in partnership with Automaise, held the "We Automate the Tasks That Don't Make the World Happy" tour, an executive breakfast that brought together leaders…

The business world is evolving at an accelerated pace, driven by digitalization, artificial intelligence (AI), and the pressure to reduce costs without losing competitiveness.

Technology and innovation have become vital tools for optimizing and improving efficiency in various areas.

At Outsourcing S.A.S. BIC we transform the experience in the health sector through advanced digital solutions that combine the best of technology and human warmth. Our commitment is clear: Improve care, optimize processes and guarantee the well-being of each patient.