In a new chapter of Following the steps of…, we meet Ricardo, Architect of Automation Solutions of Outsourcing S.A.S. BIC and dipdig by outsourcing. Behind each technological solution that optimizes processes, reduces operational loads and improves the efficiency of companies, there is strategic design, analysis, development and validation work. Automate…

The future of customer service is marked by a fundamental shift in how companies design and deliver their services. According to KPMG's Global Customer Experience Excellence 2025-2026 report, the Total Experience (TX) concept has emerged as the cornerstone of this transformation. This approach integrates not only customer experience (CX), but…

We are starting a new path of learning and transformation with the course on Implementation and Automation with Artificial Intelligence, developed in partnership with Bpro, SENA and the Politécnico Grancolombiano.

At DipDig by Outsourcing, we continue to drive innovation and digital transformation. As part of our commitment to technology, we are pleased to introduce MIA, our AI Agent, who now acts as a creator and disseminator of advancements in artificial intelligence.

A morning of innovation, artificial intelligence and digital transformation in the health sector. On October 29th, at the Four Points by Sheraton Hotel in Bogotá, the event “Smart Health: AI at the service of the patient journey” took place.

Thirty employees from Outsourcing S.A.S BIC, from diverse areas such as Cardif, Famisanar, Processes, Quality, Human Resources, and Digital Transformation, gathered for a workshop sponsored by CAFAM to experience a transformative experience: the Generative AI for Innovation workshop.