The future of customer service is marked by a fundamental shift in how companies design and deliver their services. According to KPMG's Global Customer Experience Excellence 2025-2026 report, the Total Experience (TX) concept has emerged as the cornerstone of this transformation. This approach integrates not only customer experience (CX), but…

We are starting a new path of learning and transformation with the course on Implementation and Automation with Artificial Intelligence, developed in partnership with Bpro, SENA and the Politécnico Grancolombiano.

In an increasingly competitive business environment, making smart decisions about how to optimize resources and reduce operating costs has become essential. The key to achieving this lies not only in using technology, but also in integrating it with efficient human processes.

At DipDig by Outsourcing, we continue to drive innovation and digital transformation. As part of our commitment to technology, we are pleased to introduce MIA, our AI Agent, who now acts as a creator and disseminator of advancements in artificial intelligence.

A morning of innovation, artificial intelligence and digital transformation in the health sector. On October 29th, at the Four Points by Sheraton Hotel in Bogotá, the event “Smart Health: AI at the service of the patient journey” took place.

Thirty employees from Outsourcing S.A.S BIC, from diverse areas such as Cardif, Famisanar, Processes, Quality, Human Resources, and Digital Transformation, gathered for a workshop sponsored by CAFAM to experience a transformative experience: the Generative AI for Innovation workshop.

The specialized magazine Contact Center Hub, one of the most influential media outlets in the sector in Spain, recently dedicated an exclusive interview to Ricardo Durán, president of Outsourcing S.A.S. BIC, and to Ernesto Pedrosa (EP), CEO of Automaise, motivated by the impact that the alliance between both companies has…

The AI ​​Agent revolution is already transforming the way companies connect with their customers around the world. This new era of more agile, empathetic, and efficient service demands technological solutions that are up to the challenge. During the 10th America Digital 2025 Congress, held on June 18 and 19 at…