Ricardo Durán, president of Outsourcing S.A.S., was the featured individual in the “Corporate Democratic Responsibility” section on November 21st, in partnership with CESA and Canal 1. During the interview, he shared how the company has marked a turning point in the customer service industry in Colombia, thanks to its vision,…

On October 1st, Outsourcing S.A.S BIC officially welcomed Servientrega, the leading logistics, courier, and transportation solutions company in Colombia, to its operations. This milestone marks the beginning of a new chapter in which we combine our efforts, talent, and purpose to continue transforming experiences and generating value in every interaction.

La revista especializada Contact Center Hub, uno de los medios más influyentes del sector en España, dedicó recientemente una entrevista exclusiva a Ricardo Durán, presidente de Outsourcing S.A.S. BIC, y a Ernesto Pedrosa (EP), CEO de Automaise, motivada por el impacto que ha generado la alianza entre ambas compañías en…

The specialized magazine Contact Center Hub, one of the most influential media outlets in the sector in Spain, recently conducted an exclusive interview with Ricardo Durán, president of Outsourcing S.A.S. BIC, and Ernesto Pedrosa (EP), CEO of Automaise. The interview focused on the impact the alliance between the two companies…

At SAS BIC Outsourcing, innovation and commitment to excellence have allowed us to establish ourselves as leaders in the BPO and Contact Center sector. With more than 31 years of experience, we are proud to welcome four new companies that have decided to trust us to optimize their operations and…

Business Process Outsourcing (BPO) has become a key tool for modern companies. This approach allows specific functions to be delegated to specialized external providers, improving efficiency and reducing costs. But how does it actually work and why is it a strategic option for today's companies?

At Outsourcing, we believe that personal and professional growth go hand in hand. That's why we created Dialogues, a space where our leaders and their teams share ideas that enrich their lives and strengthen their commitment to our purpose of Improving Lives.

Artificial Generative Intelligence (AGI) is transforming current business models by boosting creativity. Not only that, but also innovation and efficiency in all economic sectors. In this sense, enterprise software takes advantage of IAG to improve the way companies operate. Optimize efficiency, customer service and decision making.

In the changing banking landscape, understanding customer needs and wants is essential for success. Each bank client is unique, with specific expectations that are formed according to their profiles and needs. Learn first-hand how these profiles stand out.

In the fast-paced world of sales, choosing the right channels is crucial to success. In this article, we will explore the most effective sales channels in today's business landscape and how it is transforming the way sales or service managers approach their responsibilities.

Technology has changed the world of communication. Thanks to it, today, we are more connected. As a result of this, we can say that technological communications have become a fundamental pillar for business success. This is because organizations that adopt the latest innovations in this field are better prepared to…

Within the framework of the Seventh International Summit of He's Way At Work (God in the Company), held in Cancun, from September 25 to 29, 37 companies worldwide, nominated their programs that promote the purpose, mission, values and positively transform the lives of employees.