We transform experiences 
to ensure well-being
In the BPO health sector, we offer tailored solutions designed to ensure well-being by integrating advanced technology, human expertise, and a deep understanding of both patient and business needs. Our approach combines innovation and empathy to support healthcare institutions in delivering efficient, secure, and patient-centered services.
- Advanced telehealth.
Personalized patient care.
Process optimization.
Security and privacy in data management.
Featured Services
In the BPO health sector, we provide innovative and efficient services that enhance patient care and operational performance for healthcare providers.
Advanced Telehealth
We support every stage of the healthcare journey — from remote consultations to appointment scheduling — by combining human empathy with the power of artificial intelligence. This ensures accessible, timely, and compassionate care for every patient, while optimizing service capacity for institutions.
Data Security
In a sector where confidentiality is paramount, we ensure the protection of sensitive information through advanced technologies and robust data management protocols. Our BPO health sector solutions comply with international security standards, guaranteeing peace of mind for both patients and providers.
Comprehensive Patient Care
We deliver a seamless omnichannel experience through phone, chat, and video. By integrating digital humans and automation, we reduce response times and improve satisfaction rates, all while maintaining a human touch that is vital in healthcare interactions.
Technological Innovation
RPA Automation:
- Agile medical data processing.
- Automated appointment management and reminders.
- Efficient regulatory compliance.
Virtual Assistants and Digital Humans:
- Available 24/7 for consultations and appointment scheduling.
- Risk assessment and personalized recommendations.
Benefits We Generate
- 35% increase in patient satisfaction.
- 20% reduction in telehealth wait times.
- 99% accuracy in protecting confidential data.
Success Stories
Famisanar:
- Services: authorizations, transfers, ambulances, memberships.
- Average monthly transactions:
- Authorizations: 20,109.
- Transfers: 13,770.
- Ambulances: 4,822.
KPIs achieved:
- Patient satisfaction: 85%.
- Service availability: 90%.
Emermédica:
- Highlighted service: scheduling laboratory appointments at home.
- Average transactions: scheduling 75 appointments daily.
- Success story: optimizing crew routing, achieving scheduling for the next day.
