The Importance of Process Automation

Automatización de procesos

A company that has many manual tasks in all areas, which finds it difficult to advance internal projects when they must interact between different teams, does not have those responsible and critical points in the process identified.

It is a company that is losing working time, the productivity of collaborators, new and old clients, since their needs take two to three times longer to be solved; Let us keep in mind that some competitor always provides more agile customer service, which is a waste of money for your company.
How can you avoid reprocessing, the ineffectiveness of the collaborator due to depending on a previous response, endless email chains with multiple parties involved and without final solutions.

Process automation is an operationalization of a manual process, this is executed in conjunction with technology, systems integration and the necessary data. With the implementation of process automation, adequate business management is achieved, which generates competitiveness, efficiency and value for the customer.

Our strategy goes further, as we seek intelligent automation, based on the combination of artificial intelligence, customer analytics and process automation technology; The main objective is to deliver the best experiences equitably, both to human talent and to end users. With intelligent automation, your company reduces efforts, optimizes the budget and drives the digital transformation that your operation needs.

The technology that we make available to you with which you can optimize your processes internally or for the end user is:

  • RPA: Robotics process
  • automation
  • Voicebot
  • chatbot
  • WhatsApp Business API

Process automation can offer a number of benefits to organizations, including:

Cost reduction: Automation can help organizations reduce costs by eliminating the need for human labor.
Increased productivity: Automation can help organizations increase productivity by freeing employees from repetitive and routine tasks.
Quality improvement: Automation can help organizations improve the quality of their products and services by reducing human errors.
Improving customer satisfaction: Automation can help organizations improve customer satisfaction by providing more efficient and timely service.

Some examples of processes that can be automated include:

Customer support: Automation can be used to respond to queries, resolve issues, and provide technical support.
Sales: Automation can be used to generate leads, qualify opportunities, and close sales.
Marketing: Automation can be used to send emails, create marketing campaigns, and measure results.
Production: Automation can be used to control machines, manage inventories, and ensure product quality.
Logistics: Automation can be used to manage the transportation, storage and distribution of goods.

At Outsourcing S.A.S. BIC we have development experts who are ready to implement the automations that your company needs; Let us automate your processes by signing up here.