Outsourcing S.A.S. BIC Blog - BPO News and Trends

Sep 30,2025

A culture that intertwines the human factor and technology to Improve Lives.

At Outsourcing S.A.S BIC, we have been transforming our organizational culture for over 10 years with a clear purpose: to improve lives. This commitment is reflected in every action, placing people at the center of everything we do.

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Sep 30,2025

IA Workshop: A day of thinking differently.

Thirty employees from Outsourcing S.A.S BIC, from diverse areas such as Cardif, Famisanar, Processes, Quality, Human Resources, and Digital Transformation, gathered for a workshop sponsored by CAFAM to experience a transformative experience: the Generative AI for Innovation workshop.

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Sep 23,2025

ANDICOM 40: Subcontratación S.A.S. BIC and its spin-off DipDig, driving the future of BPO with artificial intelligence

En Outsourcing S.A.S. BIC creemos que el verdadero motor del sector BPO en Colombia es la combinación entre talento humano e innovación tecnológica. Con esa visión participamos en la edición 40 de ANDICOM 2025, presentando los avances desarrollados a través de nuestro spin-off DipDig, especializado en soluciones de inteligencia artificial…

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Aug 29,2025

DipDig By Outsourcing deployed the power of AI at the Genera Summit MenteX 2025

The specialized magazine Contact Center Hub, one of the most influential media outlets in the sector in Spain, recently dedicated an exclusive interview to Ricardo Durán, president of Outsourcing S.A.S. BIC, and to Ernesto Pedrosa (EP), CEO of Automaise, motivated by the impact that the alliance between both companies has…

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Aug 29,2025

A Journey Through the Heart of Colombia in Our Company

La revista especializada Contact Center Hub, uno de los medios más influyentes del sector en España, dedicó recientemente una entrevista exclusiva a Ricardo Durán, presidente de Outsourcing S.A.S. BIC, y a Ernesto Pedrosa (EP), CEO de Automaise, motivada por el impacto que ha generado la alianza entre ambas compañías en…

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Jul 01,2025

Contact Center Hub highlights the alliance between Outsourcing and Automaise as a model for CX transformation

The specialized magazine Contact Center Hub, one of the most influential media outlets in the sector in Spain, recently conducted an exclusive interview with Ricardo Durán, president of Outsourcing S.A.S. BIC, and Ernesto Pedrosa (EP), CEO of Automaise. The interview focused on the impact the alliance between the two companies…

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Jul 01,2025

DipDig by Outsourcing drives digital transformation at the 10th America Digital 2025 Congress

The AI Agent revolution is already transforming the way companies connect with their customers around the world. This new era of more agile, empathetic, and efficient service demands technological solutions that are up to the challenge. During the 10th America Digital 2025 Congress, held on June 18 and 19 at…

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Jul 01,2025

School of Leaders: tools, self-management, and workplace well-being.

During a four-hour event held at the Campus and Optimus headquarters on June 5, 6, 12, and 13, 102 of the organization's employees (63 from the private sector and 39 from the public sector) participated in the School of Leaders, an experience designed to reinforce self-management, efficiency, and the strategic…

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Jul 01,2025

Health Week Tour

From June 17th to 20th, Outsourcing experienced a transformative experience with Health Week, an initiative designed to promote holistic care for our employees. This year, we carried out a program that integrated body, mind, and environment through in-person and virtual activities and strategic alliances.

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May 27,2025

AI Agents are revolutionizing businesses: This was DipDig’s tour in partnership with Automaise in Colombia.

AI Agents are radically transforming the way companies around the world operate, communicate with their customers, and optimize their processes. With this vision in mind, DipDig, in partnership with Automaise, held the "We Automate the Tasks That Don't Make the World Happy" tour, an executive breakfast that brought together leaders…

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May 27,2025

Outsourcing S.A.S. BIC, winner of two awards at the CX Summit 2025: Improving lives and transforming experiences

Outsourcing S.A.S. BIC has been honored with two awards at the CX Summit 2025, the most important customer experience and digital transformation event in Latin America. With a human and technological focus, the company received Silver recognition for Best Employee Engagement Strategy and Silver for Best Social Networking Strategy, consolidating…

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May 27,2025

2024 Sustainability Report of Outsourcing S.A.S. BIC

In 2024, we continue our commitment to being a BIC company that benefits the public interest and generate our report using the GRI GLOBAL REPORTED INITIATIVE methodology, achieving excellent results and contributing to the country's sustainability.

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A culture that intertwines the human factor and technology to Improve Lives.

IA Workshop: A day of thinking differently.

ANDICOM 40: Subcontratación S.A.S. BIC and its spin-off DipDig, driving the future of BPO with artificial intelligence

DipDig By Outsourcing deployed the power of AI at the Genera Summit MenteX 2025

A Journey Through the Heart of Colombia in Our Company

Contact Center Hub highlights the alliance between Outsourcing and Automaise as a model for CX transformation

DipDig by Outsourcing drives digital transformation at the 10th America Digital 2025 Congress

School of Leaders: tools, self-management, and workplace well-being.

Health Week Tour

AI Agents are revolutionizing businesses: This was DipDig’s tour in partnership with Automaise in Colombia.

Outsourcing S.A.S. BIC, winner of two awards at the CX Summit 2025: Improving lives and transforming experiences

2024 Sustainability Report of Outsourcing S.A.S. BIC

Why Lower AHT Does Not Always Mean Higher Contact Center Productivity

15 Contact Center KPIs That Actually Explain Performance

AI Governance in Customer Experience: Risks, Controls and Metrics

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