Outsourcing S.A.S. BIC Blog - BPO News and Trends

Jan 26,2026

Reduce operating costs by up to 40% with hybrid BPO and AI agents: Optimize your processes with technology and human talent

In an increasingly competitive business environment, making smart decisions about how to optimize resources and reduce operating costs has become essential. The key to achieving this lies not only in using technology, but also in integrating it with efficient human processes.

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Nov 27,2025

Ricardo Durán, president of Outsourcing at Canal 1 and CESA: the story behind the first call center in Colombia

Ricardo Durán, president of Outsourcing S.A.S., was the featured individual in the “Corporate Democratic Responsibility” section on November 21st, in partnership with CESA and Canal 1. During the interview, he shared how the company has marked a turning point in the customer service industry in Colombia, thanks to its vision,…

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Nov 27,2025

MIA, DipDig’s AI Agent, in her role as a creator of innovation and technology

At DipDig by Outsourcing, we continue to drive innovation and digital transformation. As part of our commitment to technology, we are pleased to introduce MIA, our AI Agent, who now acts as a creator and disseminator of advancements in artificial intelligence.

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Nov 27,2025

ICT Impact Panel: Conversational AI – How are organizations integrating it into their processes?

The conversation about Artificial Intelligence has changed radically. What seemed like a futuristic promise just a few years ago has now transformed into systems capable of reasoning, executing end-to-end processes, and occupying complete roles within organizations.

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Nov 27,2025

Ricardo Durán, president of Outsourcing SAS BIC, nominated for the INALDE Alumni Award “Roots & Future” 2025

At Outsourcing S.A.S. BIC, we proudly celebrate the nomination of our president, Ricardo Durán, Executive MBA 1997 and PADE 2007, for the INALDE Alumni Award “Roots & Future” 2025, a recognition of his life dedicated to serving and transforming.

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Nov 27,2025

Outsourcing SAS BIC leads the BPO trade mission in Spain

On October 1st, Outsourcing S.A.S BIC officially welcomed Servientrega, the leading logistics, courier, and transportation solutions company in Colombia, to its operations. This milestone marks the beginning of a new chapter in which we combine our efforts, talent, and purpose to continue transforming experiences and generating value in every interaction.

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Oct 31,2025

Welcome, Servientrega!

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Oct 31,2025

Outsourcing S.A.S BIC: 32 years of history, one same purpose: to improve lives

Celebrating 32 years of history is much more than simply counting the passage of time: it's about recognizing the value of our people, the challenges we've overcome, and the passion that drives us every day. Since 1993, at Outsourcing S.A.S BIC, we have believed in the power of collaborative work…

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Oct 31,2025

Experience Day: We celebrate the power of transforming every interaction

Last October 7th, at Outsourcing S.A.S BIC, we celebrated Experience Day, a special day to recognize the value of every interaction in building strong and memorable relationships. We believe that experiences go beyond products or services: they stem from purpose, empathy, and the connection we create with people. Therefore, on…

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Oct 31,2025

Smart Health: AI at the service of the patient journey

A morning of innovation, artificial intelligence and digital transformation in the health sector. On October 29th, at the Four Points by Sheraton Hotel in Bogotá, the event “Smart Health: AI at the service of the patient journey” took place.

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Sep 30,2025

Outsourcing S.A.S BIC expands its international presence with LG USA

Our experience crosses borders. After successfully consolidating LG's operations in Latin America, today we celebrate a milestone that marks our company's international expansion: we welcome LG USA to the Outsourcing S.A.S BIC family. This alliance represents not only the continuation of solid work, but also the opening of new opportunities…

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Sep 30,2025

Social Volunteering Cradles with Love

At Outsourcing, we know that true transformation begins when we join forces to serve others. That's why, together with the Fruto Bendito Foundation and with the support of the Chapinero Mayor's Office, we held a volunteer event that reminded us of the power of solidarity and the importance of supporting…

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Reduce operating costs by up to 40% with hybrid BPO and AI agents: Optimize your processes with technology and human talent

Ricardo Durán, president of Outsourcing at Canal 1 and CESA: the story behind the first call center in Colombia

MIA, DipDig’s AI Agent, in her role as a creator of innovation and technology

ICT Impact Panel: Conversational AI – How are organizations integrating it into their processes?

Ricardo Durán, president of Outsourcing SAS BIC, nominated for the INALDE Alumni Award “Roots & Future” 2025

Outsourcing SAS BIC leads the BPO trade mission in Spain

Welcome, Servientrega!

Outsourcing S.A.S BIC: 32 years of history, one same purpose: to improve lives

Experience Day: We celebrate the power of transforming every interaction

Smart Health: AI at the service of the patient journey

Outsourcing S.A.S BIC expands its international presence with LG USA

Social Volunteering Cradles with Love

Why Colombia Is a Strong Nearshore BPO Hub for U.S. Operations

Workforce Management for Contact Centers: Forecasting, Staffing and Capacity

The True Cost of Customer Service: How to Calculate Cost to Serve

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