Outsourcing S.A.S. BIC Blog - BPO News and Trends

Jul 25,2024

Boost your business with outsourced PQR management

This recognition is a source of pride for Outsourcing S.A.S. BIC, as it demonstrates the company's commitment to workplace inclusion. The company has worked hard to create an inclusive work environment that benefits all employees, regardless of their circumstances.

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Jul 25,2024

The Role of BPO in Spain and the USA: Raising the Quality of Customer Service

Customer Experience (CX) is essential to the operations of organizations, as it encompasses all interactions and perceptions of a customer from the first contact to the use of the product or service. Each interaction, from the first impression to post-sale, shapes the customer's perception of the brand. For contact center…

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Jul 25,2024

The Evolution of the Contact Center in Spain: Innovation and Efficiency

The award for best professional of the year at the LATAM awards for the "Best Organizations for Interaction with Customers" Recognizes the professional who, from a position in Latam, has stood out globally for the work carried out, with innovative successful ideas, positioning him and his company as a reference…

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Blog-1-Cómo-la-Gestión-de-PQR's-Fortalece-tu-Marca

Jul 25,2024

How PQR Management Strengthens Your Brand

In an increasingly digital world, customer interaction has evolved significantly. Digital Humans are the evolution of virtual assistants and redefine the way businesses interact with their customers, offering a more human, personalized and efficient customer service experience.

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Jul 16,2024

Digital Humans: The evolution of virtual assistants

In an increasingly digital world, interaction with customers has evolved significantly. Digital Humans are the evolution of virtual assistants and redefine the way companies interact with their customers, offering a more human, personalized and efficient customer service experience.

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Jul 16,2024

We transform experiences through generative artificial intelligence at Dip Dig

Dip Dig is our digital services spin-off with 8 years of experience in the market. We specialize in developing customized solutions, adapted to the needs of various sectors. We have a highly qualified human team certified in RPA (Robotic Process Automation), offering automation solutions with analytics to improve the user…

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Jul 15,2024

FeaturedOS: example of efficiency

At Outsourcing SAS BIC, we are proud to present our Featured, who have excelled in the gold, silver and bronze categories. These collaborators have stood out not only for their exceptional results, but also for their unwavering commitment to the company's purpose; “Improving Lives, Our Commitment”

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Jul 15,2024

Our Clients Make Synergy With OS Culture

At our recent event for clients, we had the opportunity to share and delve into the company's culture, based on our purpose: "Improving lives, Our Commitment, which is manifested through fundamental axes such as: Head, Heart, Hands and Harmony.

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Jun 20,2024

We are the first Colombian BPO company to receive an award at the Platinum Customer Experience Awards in Spain

On June 14, 2024, the Platinum Customer Experience Awards took place, aimed at honoring the contact center companies that have most contributed to achieving their clients’ business goals, both in Spain and internationally. This award also recognizes the level of professionalism and the services offered by companies that are highly…

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Jun 20,2024

Outsourcing in Madrid Spain at the EficiencIA Event: Digital Humans

On June 12, the EficiencIA event took place at NH Paseo de la Habana, Madrid, Spain. This event explored advances in Generative Artificial Intelligence and its impact on customer experience, as well as resource optimization that takes companies to another level. The event focused on several key areas.

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Jun 20,2024

Silver Award for Best Data Analytics Strategy at the CX Interaction Awards 2024 at the 22nd Edition of the CX Summit

This recognition is a source of pride for Outsourcing S.A.S. BIC, as it demonstrates the company's commitment to workplace inclusion. The company has worked diligently to create an inclusive work environment that benefits all employees, regardless of their circumstances.

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Apr 02,2024

We obtained the AoC Certificate for PCI DSS

Congratulations to the exceptional Outsourcing team for this extraordinary achievement! Obtaining AoC certification for PCI DSS for the first time marks a significant milestone in our commitment to information security and excellence in the services we offer. This certification is much more than just recognition; is a testament to our…

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