Revolutionizing Customer Experience with Avaya: A Transformative Business Breakfast AI use cases in customer experience and operations optimization
Last Thursday, November 7, in the Montecarlo room of Club El Nogal, we had the privilege of sharing an enriching morning with clients and our strategic partner Avaya. This business breakfast was not only a space to strengthen relationships, but also to explore how artificial intelligence (AI) is transforming the customer experience and optimizing business operations.
AI as the Protagonist of Transformation
During the event, our clients had the opportunity to learn about innovative use cases where AI plays a key role in personalizing and streamlining the service. Through practical examples, it was demonstrated how digital humans are redefining interaction by offering closer, more agile and tailored attention to the specific needs of each client.
The keynote talk was led by Manuel Torres, Director of Engineering for Avaya Caribbean and Latin America, who shared his vast experience of more than 20 years in the telecommunications sector. His presentation highlighted the multiple ways in which digital solutions and technological innovation can drive business transformation, from operational optimization to strengthening customer relationships.
We would like to express our sincere gratitude to Avaya and especially to Manuel Torres for sharing their knowledge and experience, as well as for their commitment to helping us continue to lead the change in customer service.
At Outsourcing S.A, we are committed to the adoption of innovative technologies that generate a positive impact on companies and their customers’ experience. This event was another step in our mission to be leaders in solutions that combine technology, empathy and efficiency.
We will continue to create spaces of knowledge and collaboration for our clients. Thank you to everyone who made this transformative morning possible!