nrodriguezg@outsourcing.com.co, Author at Outsourcing S.A.S. BIC | Soluciones BPO, CX, KPO e IA para Empresas

Sep 18,2024

Creative Fridays

During our CreativOS Fridays, we set out to create an entertaining experience that would connect our employees. With that goal in mind, we organized a symbolic tour through the different regions of Colombia, allowing each participant to freely express the cultural richness of the chosen place and the values of…

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Era, la Host Virtual que Transformó el Genera Summit

Sep 18,2024

Era, the Virtual Host that Transformed the Genera Summit

The Genera Summit is an annual event that brings together a community passionate about technology and innovation.

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Sep 18,2024

Tapitas Challenge Saves a Life

For two months, EcOS, our environmental mascot, invited us to carry out a special mission: to recycle plastic bottle caps with the dual purpose of protecting the environment and saving human lives. This initiative awakened the spirit of solidarity among our collaborators and showed us that, when we unite for…

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Outsourcing S.A.S BIC Finalista en los Premios a la Transformación Digital

Sep 18,2024

Outsourcing S.A.S BIC Finalist in the Digital Transformation Awards

At ANDICOM 2024, awards were presented that recognize innovation in Smart Cities, Digital Transformation and Cybersecurity, highlighting the commitment to technological advancement in the region. This event, held from September 4 to 6 in Cartagena, Colombia, featured for the first time three awards that reflect these achievements:

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Jul 25,2024

Boost your business with outsourced PQR management

This recognition is a source of pride for Outsourcing S.A.S. BIC, as it demonstrates the company's commitment to workplace inclusion. The company has worked hard to create an inclusive work environment that benefits all employees, regardless of their circumstances.

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Jul 25,2024

The Role of BPO in Spain and the USA: Raising the Quality of Customer Service

Customer Experience (CX) is essential to the operations of organizations, as it encompasses all interactions and perceptions of a customer from the first contact to the use of the product or service. Each interaction, from the first impression to post-sale, shapes the customer's perception of the brand. For contact center…

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Jul 25,2024

The Evolution of the Contact Center in Spain: Innovation and Efficiency

The award for best professional of the year at the LATAM awards for the "Best Organizations for Interaction with Customers" Recognizes the professional who, from a position in Latam, has stood out globally for the work carried out, with innovative successful ideas, positioning him and his company as a reference…

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Blog-1-Cómo-la-Gestión-de-PQR's-Fortalece-tu-Marca

Jul 25,2024

How PQR Management Strengthens Your Brand

In an increasingly digital world, customer interaction has evolved significantly. Digital Humans are the evolution of virtual assistants and redefine the way businesses interact with their customers, offering a more human, personalized and efficient customer service experience.

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Jul 16,2024

Digital Humans: The evolution of virtual assistants

In an increasingly digital world, interaction with customers has evolved significantly. Digital Humans are the evolution of virtual assistants and redefine the way companies interact with their customers, offering a more human, personalized and efficient customer service experience.

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Jul 16,2024

We transform experiences through generative artificial intelligence at Dip Dig

Dip Dig is our digital services spin-off with 8 years of experience in the market. We specialize in developing customized solutions, adapted to the needs of various sectors. We have a highly qualified human team certified in RPA (Robotic Process Automation), offering automation solutions with analytics to improve the user…

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Jul 15,2024

FeaturedOS: example of efficiency

At Outsourcing SAS BIC, we are proud to present our Featured, who have excelled in the gold, silver and bronze categories. These collaborators have stood out not only for their exceptional results, but also for their unwavering commitment to the company's purpose; “Improving Lives, Our Commitment”

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Jul 15,2024

Our Clients Make Synergy With OS Culture

At our recent event for clients, we had the opportunity to share and delve into the company's culture, based on our purpose: "Improving lives, Our Commitment, which is manifested through fundamental axes such as: Head, Heart, Hands and Harmony.

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