This is how we live Andicom together with Dipdig Powered by Soundhound AI
Sep 30,2026 
By Outsourcing Site Admin 
On ANDICOM 2026 We share our insight into how artificial intelligence is transforming the customer experience and how companies operate. From our K Experience Center, we connect innovation, technology and operation to show you how to bring these conversation solutions to the real business processes.
Conversational AI that works in the real world
During the event we show a concrete vision of the Conversational AI that works in the real world: Agents capable of listening, understanding, making decisions and acting within business processes. The goal is not simply to automate conversations, but to turn technology into a tool that generates real results for organizations.
From Silicon Valley to Colombia
One of the highlights was the talk “From Silicon Valley to Colombia: Building the AI Agents Era”, next to Keyvan Mohajer, Founder & CEO of Soundhound AI. The conversation addressed the evolution of conversational AI and the role that AI agents will have in the transformation of business processes.
Leadership and vision to transform business
Andicom was also a scenario to talk about the impact of this transformation from different perspectives of leadership. John Santafé, CEO of Outsourcing, , Ricardo Durán, President of Outsourcing, and Yanny Rincón, Commercial Manager, participated in different panels where topics related to strategy, transformation, innovation and female leadership, putting on the table how organizations can prepare for the changes that artificial intelligence brings.
These spaces allowed to connect the technological conversation with a business perspective: How to bring innovation AI to specific decisions that generate value for people, customers and the business?
When AI stops talking and starts acting
The conversation also put a fundamental change on the table: AI agents are no longer limited to answering questions, but can execute tasks and participate in complex processes. This evolution opens up new possibilities to transform customer service, operations and the relationship between companies and their users.
Technology, experience and results
Our participation in Andicom reaffirmed an idea that guides the work of dipdig powered by soundhound ai: Innovation has true value when it manages to connect with the real needs of the business.
From Outsourcing S.A.S. BIC, we continue to drive this evolution through DIPDIG, connecting world-class technology, operational knowledge and strategic vision to help organizations Transform conversations into actions, experiences and real results.
