Following in the footsteps of Ricardo: the automation that transforms the operation
Jun 26,2026 
By Cuenellis Admin 
In a new chapter of Following the steps of…, we meet Ricardo, Architect of Automation Solutions of Outsourcing S.A.S. BIC and dipdig by outsourcing. Behind each technological solution that optimizes processes, reduces operational loads and improves the efficiency of companies, there is strategic design, analysis, development and validation work.
Automate starts by understanding the process
The first step in any automation project is to review the proposal, validate the scope, and understand what the operation needs to transform. Ricardo and his team analyze the flows together with the consulting area, identify opportunities for improvement and define how far the solution should go so that it really responds to the needs of the business.
Technical feasibility marks the way
Once the scope is defined, the team evaluates the technical requirements, the development efforts and the most appropriate technologies for each case. In this process, tools such as Generative AI, RPA, APIs, Voicebots, Chatbots and AI Agents are considered, with the aim of building efficient, scalable and aligned solutions with the real operation of each company.
Automation is a collaborative work
Designing an automation solution does not depend on a single area. Ricardo works hand in hand with development teams, consulting, analytics and other internal areas to ensure that each component progresses correctly. From step to development to daily follow-up, technical support is key to maintaining quality and ensuring that the solution meets the objectives set
Test, adjust and improve: the key before and after launch
Before going to production, nothing is left to chance. The team performs internal testing, consulting validations, and customer reviews to ensure that the solution is working properly. But the work does not end with the launch: after implementing, it continues to be validated, adjusted and optimized to improve the performance of automation in the operation.
Implement automation with intelligence
Automating is not just implementing technology. It is understanding how an operation works, designing a viable solution, integrating it with existing processes and continuously improving it. Through the work of Ricardo and the Automation team, Outsourcing S.A.S. BIC and DipDig help companies transform real processes through solutions such as AI Agents, VoiceBots, Chatbots, RPA and smart integrations.
Do you want to discover what processes of your company can be automated?
Contact our sales team and receive a diagnosis to identify automation opportunities in your operation.