On October 1st, Outsourcing S.A.S BIC officially welcomed Servientrega, the leading logistics, courier, and transportation solutions company in Colombia, to its operations. This milestone marks the beginning of a new chapter in which we combine our efforts, talent, and purpose to continue transforming experiences and generating value in every interaction.

The accelerated growth of the Business Process Outsourcing (BPO) market in Spain has led hundreds of companies to consider this solution to optimize operations, reduce costs, and focus on their strategic activities.

The reduction in working hours in Spain is now a reality. The shift from 40 to 37.5 hours per week, approved as part of the labor reform promoted by the government, represents a significant change in the way many companies operate.

In an increasingly demanding business environment, maintaining quality customer service is crucial for loyalty, brand reputation, and conversion.

Customer service has become one of the most important strategic pillars for companies in Spain.

The business environment in Spain is evolving rapidly. Factors such as labor reform, the need for digitalization, pressure to reduce costs, and high customer expectations have led many companies to rethink their operating structure.

In an increasingly competitive business environment, operational efficiency has become a key differentiator.

On October 9th, at Club 567 in Madrid, Spain, we had the opportunity to celebrate an exceptional event in collaboration with the Spanish Association of Customer Relationship Experts (AEERC). On this occasion, we addressed the crucial issue of the arrival of the SAC Law and the need for companies to…

El pasado 9 de octubre, en el Club 567 de Madrid, España, tuvimos la oportunidad de celebrar un evento excepcional en colaboración con la Asociación Española de Expertos en Relación de Clientes (AEERC). En esta ocasión, abordamos el crucial tema de la llegada de la Ley SAC y la necesidad…

Customer Experience (CX) is essential to the operations of organizations, as it encompasses all interactions and perceptions of a customer from the first contact to the use of the product or service. Each interaction, from the first impression to post-sale, shapes the customer's perception of the brand. For contact center…

On June 12, the EficiencIA event took place at NH Paseo de la Habana, Madrid, Spain. This event explored advances in Generative Artificial Intelligence and its impact on customer experience, as well as resource optimization that takes companies to another level. The event focused on several key areas.