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With the arrival of the SAC Law, companies must adapt to new customer service standards that will soon come into force. To help you comply with this regulation and manage its economic implications, we invite you to a special breakfast that will take place on October 9 at Club 567. This event is organized by Outsourcing SAS BIC in collaboration with the Spanish Association of Customer Relationship Experts (AEERC).
The SAC Law introduces a series of requirements designed to ensure high-quality, personalized and accessible customer service. Key new features include reduced waiting times for requests and increased transparency in communication with consumers.
From the time of its implementation, customer service must be available 24 hours a day, 365 days a year, especially in essential sectors such as energy, water, transportation, financial services and telecommunications. The law also imposes specific obligations on the accessibility and personalization of the service, including:
In addition, the law provides for a severe sanctioning regime, with fines of up to 100,000 euros for serious breaches.