The specialized magazine Contact Center Hub, one of the most influential media outlets in the sector in Spain, recently dedicated an exclusive interview to Ricardo Durán, president of Outsourcing S.A.S. BIC, and to Ernesto Pedrosa (EP), CEO of Automaise, motivated by the impact that the alliance between both companies has…

The AI ​​Agent revolution is already transforming the way companies connect with their customers around the world. This new era of more agile, empathetic, and efficient service demands technological solutions that are up to the challenge. During the 10th America Digital 2025 Congress, held on June 18 and 19 at…

AI Agents are radically transforming the way companies around the world operate, communicate with their customers, and optimize their processes. With this vision in mind, DipDig, in partnership with Automaise, held the "We Automate the Tasks That Don't Make the World Happy" tour, an executive breakfast that brought together leaders…

The business world is evolving at an accelerated pace, driven by digitalization, artificial intelligence (AI), and the pressure to reduce costs without losing competitiveness.

Technology and innovation have become vital tools for optimizing and improving efficiency in various areas.

At Outsourcing S.A.S. BIC we transform the experience in the health sector through advanced digital solutions that combine the best of technology and human warmth. Our commitment is clear: Improve care, optimize processes and guarantee the well-being of each patient.

Organizations are constantly looking for ways to reduce costs and improve operational efficiency, and to achieve this, process optimization and proper resource management are essential. In this sense, AI Agents have become a key solution, as they allow operational costs to be significantly reduced, without affecting quality or customer experience.

E-commerce has revolutionized the way people buy and sell, creating a global marketplace accessible to everyone. In 2024, this sector continues to evolve, driven by technological advances and changes in consumer behavior.

In an information-driven world, data analytics has become a fundamental pillar for business decision making. Organizations collect huge volumes of data every day, from customer interactions to internal operations. However, the real value lies in the ability to analyze this data to gain actionable insights.

The Genera Summit is an annual event that brings together a community passionate about technology and innovation.

In an increasingly digital world, interaction with customers has evolved significantly. Digital Humans are the evolution of virtual assistants and redefine the way companies interact with their customers, offering a more human, personalized and efficient customer service experience.

Dip Dig is our digital services spin-off with 8 years of experience in the market. We specialize in developing customized solutions, adapted to the needs of various sectors. We have a highly qualified human team certified in RPA (Robotic Process Automation), offering automation solutions with analytics to improve the user…