BPO and IA solutions for the
Insurance sector in Spain
+
1
%
Insured's satisfaction
-
1
%
operating costs
1
%
continuous coverage
1
/7
Omnichannel attention
Customer and vertical portfolio
Success Case | Insurance Sector
CHALLENGE: Support the audit of 30,000 sales of insurance sung per month in a timely, accurate and risk-free way, to facilitate a reliable issuance of policies and reduce claims or cancellations.
Solution: An AI-based solution trained with the quality and sales compliance scripts, product and matrices was implemented, automating process extraction, classification and validation.
identified opportunities:
- Knowledge gap detection.
- Identification of script improvement opportunities.
- improvement of the training process.
- Decrease in turnover and increase in sales ratio by sector.
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Spain
(+ 57) 321 237 4226
Colombia
PBX (601)600-0222 Commercial: (57)320-2197086
Scale the attention and sales of insurance with more agile and efficient operations.
Integrate BPO, Conversational, Automation and Specialized Talent to accompany your policyholders throughout the life cycle of policies, claims, sales and retention.
