Bilingual Customer Support for U.S. Companies
Reduce costs by up to 50% while delivering better service to your English and Spanish-speaking customers.
Support your U.S. customers with a nearshore bilingual team aligned with your business hours, your service standards and the needs of the Hispanic market.
Customer support is getting more expensive to scale
U.S. companies are facing rising service costs, higher customer expectations and a growing need for bilingual support. For brands serving Hispanic customers, language is not just a feature; it is part of trust, loyalty and customer experience.
Up to 50%
Potential cost savings vs. onshore models
EN / ES
Bilingual agents for multicultural customers
U.S. hours
Nearshore operation aligned to your market
Scale bilingual support without building a full U.S.-based team
Our bilingual nearshore teams help U.S. companies reduce operational pressure, improve response times and serve English- and Spanish-speaking customers with a consistent, human and measurable experience.
Flexible BPO and Contact Center Solutions
Customer Support
Phone, email, chat and digital service for English and Spanish-speaking customers.
Sales Support
Lead follow-up, appointment setting, qualification and commercial support aligned with your pipeline.
Back Office
Documentation, case updates, administrative workflows and operational support for service teams.
Retention & Loyalty
Customer follow-up, satisfaction calls, churn prevention and loyalty programs.
Quality & Analytics
KPIs, QA, reporting and continuous improvement to keep every interaction measurable.
Use cases for U.S. companies
E-commerce customer care
Inbound customer service in English and Spanish through voice, email and chat, designed to reduce response times and improve satisfaction across multicultural markets.
Insurance and financial services
Lead qualification, appointment scheduling, renewal support and service follow-up with structured scripts, QA and traceable workflows.
Telecommunications and home services
Sales support, technical assistance and back-office case management for teams that need faster coverage without increasing onshore costs.
Quality, security and operational maturity
International CX network
Connection with customer experience and contact center best practices across global markets.
ISO 9001:2015
Certification that supports quality management and continuous improvement in our processes.
B.P.I. Best Practices
Recognition that validates our commitment to innovation and operational excellence.
PCI DSS Verified
Security standards for the protection and management of payment-card data.
ISO 27001
Information security management and high standards for data protection.
Let’s build your bilingual support operation
Tell us about your operation, channels and customer volume. We will help you design a bilingual nearshore model aligned with your goals.
mercadeo@outsourcing.com.co
USA: (+1) 646 257 1079
Colombia: (+57) 320 2197086
Nearshore talent serving U.S. companies from Colombia
Our hybrid BPO model combines experienced talent, technology, analytics and operational discipline to support brands that need scalable customer experience across markets.
