We transform experiences that enhance your brand
We provide your company with the innovation strategy that allows it to evolve.
Liderazgo con propósito
Generación de insights
Automatización de procesos
Cocreación con el cliente
Plataformas convergentes y multiexperiencia
Solutions and services
Evaluation and initial diagnosis to design the experience from people, processes, technologies and the final user.
Business lines
Solutions
Customer life cycle
Channels
Total Experience
We build memorable experiences that increase customer satisfaction through Total Experience strategies, delivering valuable insights for your company
Where we operate
Our Allies
Improving Lives
Our Commitment
More than
30M
interactions per year
Located in
6 locations
throughout the national territory
More than
6.500
collaborators.
Recognized as
1ra
Contact Center and BPO
industry in the country to become BIC
News
Ricardo Durán, president of Outsourcing at Canal 1 and CESA: the story behind the first call center in Colombia
Ricardo Durán, president of Outsourcing S.A.S., was the featured individual in the “Corporate Democratic Responsibility” section on November 21st, in partnership with CESA and Canal 1. During the interview, he shared how the company has marked a turning point in the customer service industry in Colombia, thanks to its vision, innovation, and leadership. A Milestone That Transformed the IndustryIn 1993, Outsourcing S.A.S. opened the first call center in Colombia, revolutionizing how companies managed customer service. This pioneering achievement not only opened a new market but also established a culture of innovation and excellence that has guided the company for over…
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MIA, DipDig’s AI Agent, in her role as a creator of innovation and technology
At DipDig by Outsourcing, we continue to drive innovation and digital transformation. As part of our commitment to technology, we are pleased to introduce MIA, our AI Agent, who now acts as a creator and disseminator of advancements in artificial intelligence.
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