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BPO and IA solutions for the
Health sector in Spain

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Services for the health sector

Patient care, automation and AI for clinics, hospitals and health centers.

Profesional médico utilizando herramientas digitales para gestionar la atención al paciente
Medical chatbots and digital care: Schedules, authorizations and patient guidance through digital channels.

Voice Bots with Human Support: Attention to clinical applications with automation and scaling to human equipment when required.

Expert Agents in Assistance Processes: Specialized equipment to manage PQRS and requests related to health care.

Integration with health systems: Connection with HIS, CRM and other platforms to give continuity to information and attention.

+ 1 %
Efficiency in medical centers
- 1 %
response times
- 1 %
operating costs
1 /7
continuous attention

Customer and vertical portfolio

Success Case | HEALTH SECTOR

CHALLENGE: Support one of the largest health companies in Colombia to transform the experience of its clients, improving the satisfaction, availability and stability of the operation.

Result: The accompaniment allowed to achieve measurable improvements in satisfaction, rotation and availability of the service.

Featured impacts:

  • 95% increase in the level of satisfaction.
  • 6% decrease in rotation.
  • 90% increase in availability.
  • Transformation of customer experience into a large-scale health operation.
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we transform
experiences

Our perfect union between  Human Talent + AI turns each interaction into a memorable experience.

Spain

(+ 57) 321 237 4226

Colombia

PBX (601)600-0222 Commercial: (57)320-2197086

Transform health care with more agile, connected and human operations.

It integrates multi-channel care, automation, AI and specialized talent to improve the patient experience, optimize processes and support clinics, hospitals and health organizations.

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