Blog News - Outsourcing SAS BIC

Feb 27,2026

Outsourcing S.A.S. BIC and CAFAM improve lives with labor inclusion and extraordinary love.

For the sake of workplace inclusion and social transformation, we come together to celebrate the graduation of 11 people with disabilities who completed their training as Customer Service Technicians – Call Center. More than an academic event, this achievement represents 11 stories of overcoming challenges, talent, and opportunities that are…

Read the Article

Feb 27,2026

SintonizedOS: A soulful journey to the heart of Outsourcing S.A.S BIC

Have you ever stopped to consider whether an authentic conversation can change your perspective? In the midst of society's fast pace, we tend to forget that behind every job is a vibrant human being whose story is, in reality, the driving force that gives meaning to what we do.

Read the Article

Feb 27,2026

Following in the footsteps of… the strategic heart of our operation

“Following in the footsteps of…” is the new section of Outsourcing S.A.S BIC that opens the doors to our operations to show, step by step, how we work from the inside: the processes, the decisions, and the talent that transform information into strategy. We begin this journey in the Command…

Read the Article

Feb 26,2026

How did an insurance company exceed its service level target and optimize its multichannel operation?

In the insurance sector, customer experience isn't won with promises: it's won when the user calls, writes, or chats… and receives a quick, clear, and consistent response.

Read the Article

Jan 26,2026

The Future of Customer Service in 2026: Redefining Excellence with Total Experience and AI Agents

The future of customer service is marked by a fundamental shift in how companies design and deliver their services. According to KPMG's Global Customer Experience Excellence 2025-2026 report, the Total Experience (TX) concept has emerged as the cornerstone of this transformation. This approach integrates not only customer experience (CX), but…

Read the Article

Jan 26,2026

The Magic that is born from Extraordinary Love

On a day filled with magic, colors, and smiles that illuminated every corner of the park, more than 2,700 families experienced an unforgettable day.

Read the Article

Jan 26,2026

Driving the Future of BPO: This is How Our AI Course is Progressing

We are starting a new path of learning and transformation with the course on Implementation and Automation with Artificial Intelligence, developed in partnership with Bpro, SENA and the Politécnico Grancolombiano.

Read the Article

Jan 26,2026

Reduce operating costs by up to 40% with hybrid BPO and AI agents: Optimize your processes with technology and human talent

In an increasingly competitive business environment, making smart decisions about how to optimize resources and reduce operating costs has become essential. The key to achieving this lies not only in using technology, but also in integrating it with efficient human processes.

Read the Article

Nov 27,2025

Ricardo Durán, president of Outsourcing at Canal 1 and CESA: the story behind the first call center in Colombia

Ricardo Durán, president of Outsourcing S.A.S., was the featured individual in the “Corporate Democratic Responsibility” section on November 21st, in partnership with CESA and Canal 1. During the interview, he shared how the company has marked a turning point in the customer service industry in Colombia, thanks to its vision,…

Read the Article

Nov 27,2025

MIA, DipDig’s AI Agent, in her role as a creator of innovation and technology

At DipDig by Outsourcing, we continue to drive innovation and digital transformation. As part of our commitment to technology, we are pleased to introduce MIA, our AI Agent, who now acts as a creator and disseminator of advancements in artificial intelligence.

Read the Article

Nov 27,2025

ICT Impact Panel: Conversational AI – How are organizations integrating it into their processes?

The conversation about Artificial Intelligence has changed radically. What seemed like a futuristic promise just a few years ago has now transformed into systems capable of reasoning, executing end-to-end processes, and occupying complete roles within organizations.

Read the Article

Nov 27,2025

Ricardo Durán, president of Outsourcing SAS BIC, nominated for the INALDE Alumni Award “Roots & Future” 2025

At Outsourcing S.A.S. BIC, we proudly celebrate the nomination of our president, Ricardo Durán, Executive MBA 1997 and PADE 2007, for the INALDE Alumni Award “Roots & Future” 2025, a recognition of his life dedicated to serving and transforming.

Read the Article

Solutions & Services

Solutions
& Services