Multichannel, as its name indicates, is the distribution of products through multiple channels. For example, selling products on a website and in a physical store. While omnichannel commerce considers reaching customers by taking advantage of all available channels.

Having 24/7 customer service is a powerful advantage over the competition. But this can become even more efficient and productive if you take advantage of the superiorities of voice bot technology. This powerful tool enables a considerable improvement in customer service to your users, as it offers fast and accurate responses. In addition, automating tasks and optimizing, for example, the time spent by your employees reduces costs and improves overall performance.

In the business context, every decision counts. In fact, the fate of a company may depend on the right choice. Data-driven decision making has become a priority to drive bold and visionary strategies. But what is this process, is it really that important for your organization, and how can it be applied in a BPO and Contact Center company? Here are the answers to all these questions.

Looking to implement effective sales strategies? Well, understanding consumer behavior is essential to providing exceptional customer service. Discover how this approach can drive customer satisfaction and help achieve business goals and objectives.

Today, social media has emerged as a powerful tool for businesses. Social media management is not only a necessity. These comprise a strategic asset to establish meaningful connections with the target audience.

The Interactive Voice Response (IVR) system is an automated telephone system technology. This helps the customer resolve questions through pre-recorded answers, without the need for an agent. Knowing what IVR is allows the user to use digits or voice recognition to have their call transferred to the operators. Its implementation has revolutionized customer service, since it grants autonomy to the user and relieves the work of agents.