Our technologies
Enable you to implement a digital workforce, helping reduce operational costs.
Technological
Framework
![](https://outsourcing.com.co/wp-content/uploads/2024/04/1-ic-omnicanalidad_1.png)
Omnichannel
We offer customers the opportunity to manage their contacts through Avaya's omnichannel platform, which allows contact via any channel—phone, digital, or social media—in a 360° view.
![](https://outsourcing.com.co/wp-content/uploads/2024/04/2-ic-ia-analytics_0.png)
AI analitycs
Our artificial intelligence is trained to understand, audit, interpret, and analyze spoken and written conversations, extracting and transforming valuable insights into competitive intelligence.
![](https://outsourcing.com.co/wp-content/uploads/2024/04/3-ic-automatizacion_0.png)
Automation
We transform organizations by delivering actionable knowledge and automated processes that generate disruptive experiences and improve people's quality of life.
![](https://outsourcing.com.co/wp-content/uploads/2024/04/4-ic-asistentes_0.png)
Virtual assistants
Our virtual assistants are robots that simulate the responses of a service advisor through the telephone channel or digital channels like websites, Meta, WhatsApp, Twitter, among others.
![](https://outsourcing.com.co/wp-content/uploads/2024/04/5-ic-soluciones_0.png)
Voice and video solutions
We have intelligent routing platforms for telephone solutions and integrate them with voice and digital communication channels, allowing cross-channel implementation; implementing video calls with the WebRTC protocol.
![](https://outsourcing.com.co/wp-content/uploads/2024/04/punto.png)
On-Demand Technologies
![](https://outsourcing.com.co/wp-content/uploads/2024/04/punto.png)
![](https://outsourcing.com.co/wp-content/uploads/2024/04/1-ic-cpaas_0.png)
CPaaS
Communication platforms as a service, structured in developments and implementations tailored to your needs.
![](https://outsourcing.com.co/wp-content/uploads/2024/04/2-ic-ccaas_0.png)
CCaaS
Contact center as a service, implemented from our specialized knowledge and experience.
Our Partners
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Allow us to deploy our cutting-edge solutions and technology to deliver the total experiences that your company must offer.