Blog

Outsourcing S.A.S. BIC Celebrates 31 Years Transforming Lives

In 2024, Outsourcing S.A.S. BIC is proud to celebrate 31 years of commitment to social transformation and innovation in the BPO and Contact Center industry. Our mission of "Transforming Lives" is reaffirmed this year, focusing on sustainability and positive impact on communities.
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SAC Law, Opportunities and challenges in Spain

On October 9th, at Club 567 in Madrid, Spain, we had the opportunity to celebrate an exceptional event in collaboration with the Spanish Association of Customer Relationship Experts (AEERC). On this occasion, we addressed the crucial issue of the arrival of the SAC Law and the need for companies to adapt to the new customer service standards that will soon come into force.
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Get ready for the SAC Law: Business Opportunities Breakfast (held in Madrid, Spain)

El pasado 9 de octubre, en el Club 567 de Madrid, España, tuvimos la oportunidad de celebrar un evento excepcional en colaboración con la Asociación Española de Expertos en Relación de Clientes (AEERC). En esta ocasión, abordamos el crucial tema de la llegada de la Ley SAC y la necesidad de que las empresas se adapten a los nuevos estándares de atención al cliente que entrarán en vigor próximamente.
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Outsourcing S.A.S BIC Finalist in the Digital Transformation Awards

At ANDICOM 2024, awards were presented that recognize innovation in Smart Cities, Digital Transformation and Cybersecurity, highlighting the commitment to technological advancement in the region. This event, held from September 4 to 6 in Cartagena, Colombia, featured for the first time three awards that reflect these achievements:
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