The concept of TIER relates to the level of reliability and security of a data center and is related to 4 defined certification levels. The higher the TIER number, the greater the benefits, availability, security, and this is also reflected in the costs associated with construction or implementation. Currently, there are 4 different types of TIER defined in the world, and ordered from lowest to highest they are: TIER I: Basic data center – 99.671% reliability. Service may be interrupted by planned or unexpected activities or actions. It does not have adequate and special elements for power distribution and cooling.

A company that has many manual tasks in all areas, which finds it difficult to advance internal projects when they must interact between different teams, does not have those responsible and critical points in the process identified.

The customer life cycle refers to the different stages a customer goes through, from the first contact with a company until the end of the relationship.

Business Analytics serves to transform data into knowledge. When analyzed methodologically, management can make better decisions. The data also provides a picture of the reality of a company over an estimated period. Thus, a clear picture of its capabilities to achieve growth targets is generated.

Business software is an effective tool for automating corporate processes. It facilitates operations, avoids errors, and increases efficiency in every area. There are several types of automation software that are useful for business management. For example.

We received the Silver Award “Best contribution in social responsibility” within the framework of the LATAM Award, Best Organizations for Interaction with Customers, held in Brazil.