The main purpose is to guide and motivate each member of the School of Leaders through innovative and unique spaces designed to strengthen leadership. The initiative is geared toward the personal and professional development of each member, aligning with the identity, culture and corporate objective of the company.

At SAS BIC Outsourcing, innovation and commitment to excellence have allowed us to establish ourselves as leaders in the BPO and Contact Center sector. With more than 31 years of experience, we are proud to welcome four new companies that have decided to trust us to optimize their operations and improve their customers’ experience: O’Boticário, Beyond One, Famisanar and Opella Healthcare.

At Outsourcing S.A.S. BIC we transform the experience in the health sector through advanced digital solutions that combine the best of technology and human warmth. Our commitment is clear: Improve care, optimize processes and guarantee the well-being of each patient.

Since 2020, Outsourcing S.A.S BIC has worked tirelessly for the comprehensive development of its employees through the Life Plan Program, an initiative designed to help them discover their potential, define clear life goals and manage their emotions effectively. To date, 381 employees have completed this innovative program.

Since its creation in 2016, the Kindness Program has established itself as a fundamental pillar of support for Outsourcing employees. This program, which is managed by the Kindness Committee, focuses on addressing the needs identified when someone goes through difficult times, ensuring that each case is treated appropriately according to the established policies and values ​​of the company.

Organizations are constantly looking for ways to reduce costs and improve operational efficiency, and to achieve this, process optimization and proper resource management are essential. In this sense, AI Agents have become a key solution, as they allow operational costs to be significantly reduced, without affecting quality or customer experience.