Scale your insurance sales without risking your budget

Somos una empresa con más de 30 años de experiencia en el sector, pioneros en la captación, servicio y fidelización de clientes. Nuestro conocimiento y trayectoria nos permiten ofrecer servicios BPO en USA y más de 20 países, abarcando los principales mercados de América y Europa con soluciones efectivas y un equipo altamente calificado.

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BPO Insurance | Security and Trust

Who We Are

In the insurance sector, we are leaders in insurance BPO solutions designed to transform the customer experience and optimize business operations. We integrate advanced technology, intelligent automation, and efficient human talent management to provide agile, reliable, and customer-centric service.

Our impact:

Reduction in operating costs.
Increased efficiency.
New growth opportunities.

We are your best ally

Soluciones a lo largo del Customer Journey

We offer a comprehensive service that includes:

Claims management:

Digitalization from FNOL to subrogation.

Sales Support:

Increased productivity and sales recovery.

Policy Administration:

Efficient processes from issuance to renewal.

Customer Service:

Omnichannel availability (phone, chat, email and digital platforms).

Process automation:

AI and RPA to improve operational and financial results.

Security and trust

Advanced Digital Capabilities

Digital Humans: 24/7 support with virtual agents who answer questions, manage claims, and assess risks in real time.
Customer Interaction Analytics: Data analysis to optimize processes, measure satisfaction, and make strategic decisions.
RPA Automation: Streamline policy management, audits, and reports with greater accuracy and speed.

Why Choose Us

Commitment to quality: Our employees become ambassadors for your brand.
Cutting-edge technology: AI and RPA supported by trained experts.
Proven results:
30% improvement in customer experience.
40% reduction in operating costs.

Our Collaboration Model

Initial Analysis: Customized assessment of your processes and needs.
Solution Design: Adaptation of our capabilities to your business objectives.
Scalable Implementation: Progressive integration of digital tools and human resources.

Success Stories

Sales assurance for Cardif

Problem: Delays in issuing policies and falling sales.

Increased sales rate by 8%.
Reduction in process operating costs by 50%.
Reduction in complaints due to inconsistent emissions by 80%.

BPO for the Insurance Sector in the United States