Outsourcing S.A.S. BIC Blog – BPO News and Trends

AI Agents are radically transforming the way companies around the world operate, communicate with their customers, and optimize their processes. With this vision in mind, DipDig, in partnership with Automaise, held the "We Automate the Tasks That Don't Make the World Happy" tour, an executive breakfast that brought together leaders of companies and large operations in Bogotá (Hotel Salvio) and Medellín (Ruta N).

Outsourcing S.A.S. BIC has been honored with two awards at the CX Summit 2025, the most important customer experience and digital transformation event in Latin America. With a human and technological focus, the company received Silver recognition for Best Employee Engagement Strategy and Silver for Best Social Networking Strategy, consolidating its leadership in people-centered innovation and active customer listening.

In 2024, we continue our commitment to being a BIC company that benefits the public interest and generate our report using the GRI GLOBAL REPORTED INITIATIVE methodology, achieving excellent results and contributing to the country's sustainability.

At Outsourcing, we firmly believe that holistic well-being goes beyond the physical and emotional; we are also spiritual. Therefore, we had the opportunity to experience a special moment, an encounter with God, designed as a pleasant space for inner connection, reflection, and shared faith. On this occasion, the central theme was preparation for Holy Week and the importance of this time as an opportunity to pause, reconnect with our inner selves, and delve deeper into the spiritual meaning of our lives.

Customer experience (CX) has become one of the key competitive differentiators in today's market.

In the current economic climate, where companies seek to be more efficient, adaptable, and profitable, the internal management of administrative processes has become a challenge.