SAS BIC Outsourcing continues to grow: Welcome to O’Boticário, Beyond One, Famisanar and Opella Healthcare!
At SAS BIC Outsourcing, innovation and commitment to excellence have allowed us to establish ourselves as leaders in the BPO and Contact Center sector. With more than 31 years of experience, we are proud to welcome four new companies that have decided to trust us to optimize their operations and improve their customers’ experience: O’Boticário, Beyond One, Famisanar and Opella Healthcare.
Life Plan Program: Building a future with purpose
Since 2020, Outsourcing S.A.S BIC has worked tirelessly for the comprehensive development of its employees through the Life Plan Program, an initiative designed to help them discover their potential, define clear life goals and manage their emotions effectively. To date, 381 employees have completed this innovative program.
Kindness Program: Solidarity that Transforms Lives
Since its creation in 2016, the Kindness Program has established itself as a fundamental pillar of support for Outsourcing employees. This program, which is managed by the Kindness Committee, focuses on addressing the needs identified when someone goes through difficult times, ensuring that each case is treated appropriately according to the established policies and values of the company.
AI Agents as Allies in Reducing Operating Costs
Organizations are constantly looking for ways to reduce costs and improve operational efficiency, and to achieve this, process optimization and proper resource management are essential. In this sense, AI Agents have become a key solution, as they allow operational costs to be significantly reduced, without affecting quality or customer experience.
We will participate in the Contact Center Congress 2025 ‘Connections and Opportunities’
On February 25, 2025, we will participate in the 4th edition of the Contact Center Congress organized by the AEERC and CEX, which will be held at the emblematic Ritz Hotel in Madrid. This event has established itself as an unmissable event for professionals in the sector, highlighting the essential role of the Contact Center in an increasingly challenging business environment.
Recognition of Labor Inclusion in Bogotá
E-commerce has revolutionized the way people buy and sell, creating a global marketplace accessible to everyone. In 2024, this sector continues to evolve, driven by technological advances and changes in consumer behavior.