How Call Center Services Transform the Experience
In a competitive market, customer experience is a decisive factor for business success. Call center services have evolved from being simple call centers to become strategic tools for customer loyalty, quickly resolving problems and strengthening a brand's reputation.
Benefits of Cloudsourcing for Businesses
Business Process Outsourcing (BPO) has become a key tool for modern companies. This approach allows specific functions to be delegated to specialized external providers, improving efficiency and reducing costs. But how does it actually work and why is it a strategic option for today's companies?
What is BPO Outsourcing and how can it transform your business?
Business Process Outsourcing (BPO) has become a key tool for modern companies. This approach allows specific functions to be delegated to specialized external providers, improving efficiency and reducing costs. But how does it actually work and why is it a strategic option for today's companies?
Training plan
Pensando en el crecimiento y desarrollo de los colaboradores, Outsourcing S.A.S. BIC impulsa continuamente su Plan de Formación, con el objetivo de desarrollar y potencializar las habilidades personales y profesionales, logrando que las personas crezcan en la organización.
Dip Dig led the Digital Revolution with Digital Humans in Colombia 4.0
On October 30 and 31, Colombia 4.0 reaffirmed its position as the most important event for digital ecosystems in Latin America, bringing together more than 25,000 participants at the emblematic Corferias venue in Bogotá.
Revolutionizing Customer Experience with Avaya
Last Thursday, November 7, in the Montecarlo room at Club El Nogal, we had the privilege of sharing an enriching morning with clients and our strategic ally, Avaya. This business breakfast was not only a space to strengthen relationships, but also to explore how artificial intelligence (AI) is transforming the customer experience and optimizing business operations.