Author: outsourcing admin

In an increasingly digital world, interaction with customers has evolved significantly. Digital Humans are the evolution of virtual assistants and redefine the way companies interact with their customers, offering a more human, personalized and efficient customer service experience.

Dip Dig is our digital services spin-off with 8 years of experience in the market. We specialize in developing customized solutions, adapted to the needs of various sectors. We have a highly qualified human team certified in RPA (Robotic Process Automation), offering automation solutions with analytics to improve the user experience and generate valuable insights.

At Outsourcing SAS BIC, we are proud to present our Featured, who have excelled in the gold, silver and bronze categories. These collaborators have stood out not only for their exceptional results, but also for their unwavering commitment to the company's purpose; “Improving Lives, Our Commitment”

At our recent event for clients, we had the opportunity to share and delve into the company's culture, based on our purpose: "Improving lives, Our Commitment, which is manifested through fundamental axes such as: Head, Heart, Hands and Harmony.

On June 14, 2024, the Platinum Customer Experience Awards took place, aimed at honoring the contact center companies that have most contributed to achieving their clients’ business goals, both in Spain and internationally. This award also recognizes the level of professionalism and the services offered by companies that are highly competitive and tailored to the specific needs of each client.

On June 12, the EficiencIA event took place at NH Paseo de la Habana, Madrid, Spain. This event explored advances in Generative Artificial Intelligence and its impact on customer experience, as well as resource optimization that takes companies to another level. The event focused on several key areas.