Outsourcing S.A.S. BIC has been honored with two awards at the CX Summit 2025, the most important customer experience and digital transformation event in Latin America. With a human and technological focus, the company received Silver recognition for Best Employee Engagement Strategy and Silver for Best Social Networking Strategy, consolidating its leadership in people-centered innovation and active customer listening.
Two strategies, one purpose: improving lives and transforming experiences
With the goal of “Improving Lives and Transforming Experiences,” Outsourcing S.A.S. BIC has designed and implemented two strategic pillars that stem from the heart of the organization: employee care and customer digital transformation.
Silver Award for Best Employee Engagement Strategy
The Emotional Well-being strategy focused on building a strong, empathetic, and resilient organizational culture. Through internal programs focused on recognition, solidarity, and empathy, Outsourcing achieved:
- More than 23,000 lives improved
- 92.3% employee engagement
- 65% stress reduction
This approach not only positively impacted the work environment but also strengthened organizational sustainability, becoming a replicable model for other companies in the sector.
Silver Award for Best Social Networking Strategy
Thanks to its innovative Command Center, developed by Dip Dig by Outsourcing, the organization has managed to Transform Experiences through an intelligent digital operation that combines technology, analytics, and artificial intelligence. This generated a significant impact on one of its clients’ metrics, reflected in:
- From 7,500 to more than 600,000 monthly mentions
- Timely management of crises and reputational threats
- Automated real-time reports
- Leak prevention and new customer acquisition
- Use of AI and social listening for loyalty and digital positioning
This recognition reinforces Outsourcing’s ability to adapt, listen with intent, and act with precision in the face of challenges in the digital environment.
Impact of these awards at the CX Summit 2025
The awards received at the CX Summit 2025 reflect Outsourcing S.A.S. BIC’s commitment to excellence in customer experience (CX) and leadership in digital transformation. These are not just recognitions, but tangible evidence that putting people at the center—both inside and outside the organization—generates sustainable, measurable, and scalable results.
At Outsourcing S.A.S. BIC, we connect with purpose, listen with intention, and transform with technology.
The CX Summit 2025 awards are not just an achievement; they are a driving force to continue building memorable and sustainable experiences for employees, customers, and communities.
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