We transform these lines of business into technological solutions, which we adapt to the needs of your company, to provide users with relevant experiences with your brand.
1. Identify the line that suits your needs:
Lines of business
Business Process Outsourcing
Contact Center and outsourcing of processes adapted to the customer's life cycle, focused on the journey to build and improve the relationship through the different service channels.
Business Process Automation
Process automation solutions and service channels with software robots as a service and analytics that improve the experience and generate valuable insights.
Information Technology Outsourcing
Administration of digital platforms and technological infrastructure, ensuring availability, security and continuity of the operations of your organization.
2. Match the point in the cycle you need to boost:
Customer life cycle
Attend to the CPCG that your client has instantly, manage responses that strengthen the image of your brand.
Expand your sales channels, launch new products and activate promotions.
Provide remote technical assistance, schedule installation or maintenance visits of your services
Recover overdue portfolio, avoid legal proceedings due to lack of payments with a timely collection, automate the generation of billing or collection accounts.
Manage loyalty campaigns, offer exclusive promotional incentives to your database, activate your CRM and take full advantage of it.
Captivate your customers again, with new products or additional services included in your traditional plan.
3. Select the media that your communications need:
Channels
We provide PBX lines, keep your current line or we generate a new one according to your needs; we do not put limits on the number of extensions.
Implementación de canales escritos (chat) y voz (llamada) por medio de automatización y asistencia humana para atención de PQRS.
We have massive text messaging for mobile devices, with segmented lists, delivery programming and metric generation.
We have service providers (SP) leaders in the management of mobile messaging with integration via API. WhatsApp Business, authorized by Meta.
We have the official Microsoft license on the Outlook platform, allowing you to send and receive secure and private messaging from your company.
We integrate social networks in a platform that provides responses, control and management of each interaction with the user. Meta, LinkedIn and more.
4. Choose the developments in technology, to optimize your communications:
Solutions
We intelligently automate your operation, combining technologies and optimizing time and resources, to increase the efficiency of your processes.
Educational and explanatory content that allows understanding the automation of a process or its implementation.
We offer a virtual assistant for written answers via chat, integrating it into a website, social networks, messaging apps or another digital channel.
We optimize the processes and points of contact with your customers in a safe and private way through a voice service simulator.
We evolved the traditional way of managing requests, through a personalized visual or intelligent voice self-service tool
We integrate the administration of CPCG and tickets through a digital platform that allows management, monitoring and analysis in real time.
Scheduling of medical appointments (face-to-face or virtual), home technical visits, with notification of confirmation to the final user.
Development of specialized software, to be implemented and executed on devices compatible with augmented reality.
Connect with users through different channels such as telephone, SMS or application portals, to provide them with timely information.
You have selected the solutions and services that your company needs, leave us your data; soon a business specialist will contact you and your total experience will begin.
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