We transform experiences that enhance your brand
We provide your company with the innovation strategy that allows it to evolve.



Liderazgo con propósito

Generación de insights

Automatización de procesos

Cocreación con el cliente

Plataformas convergentes y multiexperiencia
Solutions and services
Evaluation and initial diagnosis to design the experience from people, processes, technologies and the final user.

Business lines
Business lines
We manage human capital, services, infrastructure, processes and interactions related to your business and your audiences.

Solutions
Solutions
We develop ideal technological solutions for the digital workforce, adapted to the needs of our customers and their audiences to provide and streamline back and front office processes.

Customer life cycle
Customer life cycle
We build solutions adapted to the different stages of the relationship with your customer, considering their expectations, needs and objectives.

Channels
Channels
We define and implement solutions in telephone, digital and face-to-face channels that allow fast and effective interactions.
Total Experience
We build memorable experiences that increase customer satisfaction through Total Experience strategies, delivering valuable insights for your company


Where we operate


Our Allies



































Improving Lives
Our Commitment




Más de
30M
interactions per year
Ubicados en
6
sides
throughout the national territory
Más de
6.500
collaborators.
Reconocida como
1ra
Contact Center and BPO
industry in the country to become BIC
News
May 27, 2025
AI Agents are revolutionizing businesses: This was DipDig’s tour in partnership with Automaise in Colombia.
AI Agents are radically transforming the way companies around the world operate, communicate with their customers, and optimize their processes. With this vision in mind, DipDig, in partnership with Automaise, held the "We Automate the Tasks That Don't Make the World Happy" tour, an executive breakfast that brought together leaders of companies and large operations in Bogotá (Hotel Salvio) and Medellín (Ruta N).
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May 27, 2025
Outsourcing S.A.S. BIC, winner of two awards at the CX Summit 2025: Improving lives and transforming experiences
Outsourcing S.A.S. BIC has been honored with two awards at the CX Summit 2025, the most important customer experience and digital transformation event in Latin America. With a human and technological focus, the company received Silver recognition for Best Employee Engagement Strategy and Silver for Best Social Networking Strategy, consolidating its leadership in people-centered innovation and active customer listening.
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