We transform experiences that enhance your brand
We provide your company with the innovation strategy that allows it to evolve.
Liderazgo con propósito
Generación de insights
Automatización de procesos
Cocreación con el cliente
Plataformas convergentes y multiexperiencia
Solutions and services
Evaluation and initial diagnosis to design the experience from people, processes, technologies and the final user.
Business lines
Solutions
Customer life cycle
Channels
Total Experience
We build memorable experiences that increase customer satisfaction through Total Experience strategies, delivering valuable insights for your company
Where we operate
Our Allies
Improving Lives
Our Commitment
Más de
30M
interactions per year
Ubicados en
6
sides
throughout the national territory
Más de
6.500
collaborators.
Reconocida como
1ra
Contact Center and BPO
industry in the country to become BIC
News
Social media management, improve attention!
Today, social media has emerged as a powerful tool for businesses. Social media management is not only a necessity. These comprise a strategic asset to establish meaningful connections with the target audience.
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What is IVR and what does it contribute to customer service?
The Interactive Voice Response (IVR) system is an automated telephone system technology. This helps the customer resolve questions through pre-recorded answers, without the need for an agent. Knowing what IVR is allows the user to use digits or voice recognition to have their call transferred to the operators. Its implementation has revolutionized customer service, since it grants autonomy to the user and relieves the work of agents.
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