In 2024, we continue our commitment to being a BIC company that benefits the public interest and generate our report using the GRI GLOBAL REPORTED INITIATIVE methodology, achieving excellent results and contributing to the country's sustainability.

At Outsourcing, we firmly believe that holistic well-being goes beyond the physical and emotional; we are also spiritual. Therefore, we had the opportunity to experience a special moment, an encounter with God, designed as a pleasant space for inner connection, reflection, and shared faith. On this occasion, the central theme was preparation for Holy Week and the importance of this time as an opportunity to pause, reconnect with our inner selves, and delve deeper into the spiritual meaning of our lives.

Customer experience (CX) has become one of the key competitive differentiators in today's market.

In the current economic climate, where companies seek to be more efficient, adaptable, and profitable, the internal management of administrative processes has become a challenge.

The accelerated growth of the Business Process Outsourcing (BPO) market in Spain has led hundreds of companies to consider this solution to optimize operations, reduce costs, and focus on their strategic activities.

The reduction in working hours in Spain is now a reality. The shift from 40 to 37.5 hours per week, approved as part of the labor reform promoted by the government, represents a significant change in the way many companies operate.