Our experience crosses borders. After successfully consolidating LG's operations in Latin America, today we celebrate a milestone that marks our company's international expansion: we welcome LG USA to the Outsourcing S.A.S BIC family. This alliance represents not only the continuation of solid work, but also the opening of new opportunities in a highly competitive market.

At Outsourcing, we know that true transformation begins when we join forces to serve others. That's why, together with the Fruto Bendito Foundation and with the support of the Chapinero Mayor's Office, we held a volunteer event that reminded us of the power of solidarity and the importance of supporting those most in need.

At Outsourcing S.A.S BIC, we have been transforming our organizational culture for over 10 years with a clear purpose: to improve lives. This commitment is reflected in every action, placing people at the center of everything we do.

Thirty employees from Outsourcing S.A.S BIC, from diverse areas such as Cardif, Famisanar, Processes, Quality, Human Resources, and Digital Transformation, gathered for a workshop sponsored by CAFAM to experience a transformative experience: the Generative AI for Innovation workshop.

En Outsourcing S.A.S. BIC creemos que el verdadero motor del sector BPO en Colombia es la combinación entre talento humano e innovación tecnológica. Con esa visión participamos en la edición 40 de ANDICOM 2025, presentando los avances desarrollados a través de nuestro spin-off DipDig, especializado en soluciones de inteligencia artificial aplicadas a la experiencia de servicio.

La revista especializada Contact Center Hub, uno de los medios más influyentes del sector en España, dedicó recientemente una entrevista exclusiva a Ricardo Durán, presidente de Outsourcing S.A.S. BIC, y a Ernesto Pedrosa (EP), CEO de Automaise, motivada por el impacto que ha generado la alianza entre ambas compañías en el ecosistema del BPO y la inteligencia artificial aplicada al Customer Experience.