The specialized magazine Contact Center Hub, one of the most influential media outlets in the sector in Spain, recently conducted an exclusive interview with Ricardo Durán, president of Outsourcing S.A.S. BIC, and Ernesto Pedrosa (EP), CEO of Automaise. The interview focused on the impact the alliance between the two companies has had on the BPO ecosystem and on artificial intelligence applied to Customer Experience.

The AI ​​Agent revolution is already transforming the way companies connect with their customers around the world. This new era of more agile, empathetic, and efficient service demands technological solutions that are up to the challenge. During the 10th America Digital 2025 Congress, held on June 18 and 19 at the WTC in Mexico City, DipDig by Outsourcing demonstrated how this change can be led with innovation, generative artificial intelligence, and strategic vision.

During a four-hour event held at the Campus and Optimus headquarters on June 5, 6, 12, and 13, 102 of the organization's employees (63 from the private sector and 39 from the public sector) participated in the School of Leaders, an experience designed to reinforce self-management, efficiency, and the strategic use of digital tools.

From June 17th to 20th, Outsourcing experienced a transformative experience with Health Week, an initiative designed to promote holistic care for our employees. This year, we carried out a program that integrated body, mind, and environment through in-person and virtual activities and strategic alliances.

AI Agents are radically transforming the way companies around the world operate, communicate with their customers, and optimize their processes. With this vision in mind, DipDig, in partnership with Automaise, held the "We Automate the Tasks That Don't Make the World Happy" tour, an executive breakfast that brought together leaders of companies and large operations in Bogotá (Hotel Salvio) and Medellín (Ruta N).

Outsourcing S.A.S. BIC has been honored with two awards at the CX Summit 2025, the most important customer experience and digital transformation event in Latin America. With a human and technological focus, the company received Silver recognition for Best Employee Engagement Strategy and Silver for Best Social Networking Strategy, consolidating its leadership in people-centered innovation and active customer listening.