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Contact Center Services in Spain

Welcome to Outsourcing SAS BIC

We are a company with over 30 years of experience in the BPO sector in Colombia, pioneers in customer acquisition, service, and loyalty. Our extensive knowledge and track record enable us to manage interactions in more than 20 countries, covering the main markets in the Americas and Europe

We Serve All Business Segments

Telecommunications

Airlines

Healthcare (EPS, IPS, hospitals, clinics)

Mass Consumption

Retail

Banking

4.500

Team Members

5 Locations

Colombia

Private

Company

How to Save Costs and Achieve Operational Efficiency In the fast-paced business world, every dollar counts. By partnering with Outsourcing SAS BIC, you can achieve significant cost savings through our efficient call center services.

 
 

Our Quality Certifications

Certificacion-1
Certificacion-2
Certificacion-3
Certificacion-4

Business Lines

BPO
Contact center and process outsourcing tailored and customized to the customer lifecycle.
Retentions
- Collections
- Customer Service
- Telemarketing
- BackOffice
BPA
Customized solutions based on process automation through generative artificial intelligence.
Digital Humans
- Copilots
- Virtual Assistants
- Process Automation (RPA)
- Visual IVR
- Interaction Analytics
- Social Listening
- Predictive Capabilities
TX
We analyze your customers' interactions and design the ideal journey to deliver memorable experiences.
Mystery Shopper
- CX Diagnosis
- Customer Journey Map
- Archetype
- Innovation Journey
- Brand Ambassadors
- Flow Design
- Digital Solutions Design
ITO
Management of digital platforms and technological infrastructure.
Responsible Infrastructure Management
- Digital Security
- Implementation of Scalable Customized Solutions

We are the first Colombian BPO and contact center company to receive a Platinum Customer Experience Award in Spain.

Speak with One of Our Experts

Discover Our Solutions and Services

Customer Service

We handle your customers’ inquiries, complaints, and requests (PQR) with best service practices, and our team members become ambassadors for your brand.

Sales

Optimize your sales through channel diversification, product launches, and strategic promotions.

Support

Provide remote technical assistance to your customers, schedule installation or maintenance visits for your services.

Collections and Accounts Receivable

Recover overdue accounts, avoid legal processes due to non-payments with timely collections, and automate invoicing or billing.

Retention

Manage loyalty campaigns, offer exclusive promotional incentives to your database, and remarket to your customers

Automation

Automation and optimization of processes and service channels with chatbots, voicebots, IVR, and more

Recognitions

Innovations Without
Disruption

Denver, EE UU
Partner of the year - Premio Avaya 2024

Best Customer Strategy in Citizen Service

Madrid, España
Platinum - Customer Experience Awards 2024

Citizen Sector Operation Strategy and Best Customer Experience Strategy

México DF, México
Premios Oro - Premios LATAM 2024

Countries We Operate In

We are operating in Colombia, Spain, the United States, Ecuador, Chile, Panama, Costa Rica, El Salvador, Nicaragua, Guatemala, and Puerto Rico.

Services from Colombia for Spain

Contact us to start maximizing your budget!

  • Streamline recruitment processes
  • Reduce employee turnover
  • Save costs and optimize processes
  • Shorten onboarding times by transferring our
  • knowledge and best practices to customer service
Contact Us

Client Portfolio and Verticals

Schedule Your Appointment

Let us help you optimize your budget while providing your customers with memorable experiences!