Contact Center Services in Spain
Welcome to Outsourcing S.A.S BIC
We are a company with over 30 years of experience in the BPO sector in Colombia, pioneers in customer acquisition, service, and loyalty. Our extensive knowledge and track record enable us to manage interactions in more than 20 countries, covering the main markets in the Americas and Europe
We Serve All Business Segments
Financial
Retail
Healthcare (EPS, IPS, hospitals, clinics)
Insurance
Telecommunications
+ 5000
Team Members
5 Locations
Colombia
+ 14 countries
Served from Colombia
We transform experiences that add value to your brand
Our Quality Certifications
Business Lines
We are the first Colombian BPO and contact center company to receive a Platinum Customer Experience Award in Spain.
Discover Our Solutions and Services
Customer Service
We handle your customers’ inquiries, complaints, and requests (PQR) with best service practices, and our team members become ambassadors for your brand.
Sales
Optimize your sales through channel diversification, product launches, and strategic promotions.
Support
Provide remote technical assistance to your customers, schedule installation or maintenance visits for your services.
Collections and Accounts Receivable
Recover overdue accounts, avoid legal processes due to non-payments with timely collections, and automate invoicing or billing.
Retention
Manage loyalty campaigns, offer exclusive promotional incentives to your database, and remarket to your customers
Automation
Automation and optimization of processes and service channels with chatbots, voicebots, IVR, and more
Recognitions
Innovations Without
Disruption
Denver, EE UU
Partner of the year - Premio Avaya 2024
Best Customer Strategy in Citizen Service
Madrid, España
Platinum - Customer Experience Awards 2024
Citizen Sector Operation Strategy and Best Customer Experience Strategy
México DF, México
Premios Oro - Premios LATAM 2024
Services from Colombia for Spain
Reduce your operating costs by up to 30% without losing the quality of your customer service
Client Portfolio and Verticals
Schedule Your Appointment
Let us help you optimize your budget while providing your customers with memorable experiences!