“Following in the footsteps of…” is the new section of Outsourcing S.A.S BIC that opens the doors to our operations to show, step by step, how we work from the inside: the processes, the decisions, and the talent that transform information into strategy. We begin this journey in the Command Center, the point where information is transformed into decisions.

In the insurance sector, customer experience isn't won with promises: it's won when the user calls, writes, or chats… and receives a quick, clear, and consistent response.

The future of customer service is marked by a fundamental shift in how companies design and deliver their services. According to KPMG's Global Customer Experience Excellence 2025-2026 report, the Total Experience (TX) concept has emerged as the cornerstone of this transformation. This approach integrates not only customer experience (CX), but also employee experience (EX), partner experience, and digital touchpoints, with the goal of creating an adaptive, consistent, and intelligent experience.

On a day filled with magic, colors, and smiles that illuminated every corner of the park, more than 2,700 families experienced an unforgettable day.

We are starting a new path of learning and transformation with the course on Implementation and Automation with Artificial Intelligence, developed in partnership with Bpro, SENA and the Politécnico Grancolombiano.

In an increasingly competitive business environment, making smart decisions about how to optimize resources and reduce operating costs has become essential. The key to achieving this lies not only in using technology, but also in integrating it with efficient human processes.