The accelerated growth of the Business Process Outsourcing (BPO) market in Spain has led hundreds of companies to consider this solution to optimize operations, reduce costs, and focus on their strategic activities.

The reduction in working hours in Spain is now a reality. The shift from 40 to 37.5 hours per week, approved as part of the labor reform promoted by the government, represents a significant change in the way many companies operate.

In an increasingly demanding business environment, maintaining quality customer service is crucial for loyalty, brand reputation, and conversion.

Customer service has become one of the most important strategic pillars for companies in Spain.

The business environment in Spain is evolving rapidly. Factors such as labor reform, the need for digitalization, pressure to reduce costs, and high customer expectations have led many companies to rethink their operating structure.

For many companies, outsourcing processes remains a complex decision, not so much because of the costs, but because of the perceived lack of control.