Innovative Solutions for the Retail Sector
Let’s transform every interaction in the retail sector to create a memorable shopping experience.
We help retail brands connect with their consumers through seamless and personalized experiences, helping to strengthen brand loyalty and reputation
ey Benefits for the Retail Sector
- Personalized Experiences: Each interaction is tailored to build customer loyalty.
Increased - Competitiveness: We help new and established brands stand out in dynamic markets.
- Operational Efficiency: Automation of repetitive tasks and increased productivity.
- Business Resilience: Flexible strategies to scale quickly to changing demands.
How can we help you?
AI-Powered Customer Service:
- Fast and accurate responses in real time.
- Digital humans offering personalized support 24/7.
- Results: 45% reduction in wait times and 13% increase in CSAT.
Comprehensive Electronic Commerce Management:
- Support from browsing to completing the purchase.
- Scalability to handle high volumes during peak seasons.
Sales Process Transformation:
- Sales funnel optimization with digital tools and predictive analytics.
- Recommendation personalization, achieving an 8.5% increase in revenue.
Operational Flexibility:
- Hybrid and remote models for agility in any situation.
- Reduction in staff turnover by 50%.
Key Benefits
- Personalized Experiences: Each interaction is tailored to build customer loyalty.
- Competitiveness: We help new and established brands stand out in dynamic markets.
- Operational Efficiency: Automation of repetitive tasks and increased productivity.
- Business Resilience: Flexible strategies to scale quickly to changing demands.
ARA
Contact Center, hiring, social media management, and new implementations.
Achievements:
- Service level: 85.1%.
- Classification: 98.5%.
- Open cases: 0.2%.
- Productivity: 80.19%.
Alpina
Management of PQRs through telephone channels in several countries.
- Average quality: 95.33%.
- NPS: 62%.
- Customer satisfaction: 97%.
Primax
Services:
- Order validation and query follow-up.
- Interface monitoring (SICOM vs. SAP).
- Credit and debit note management.
KPIs:
- Telephone service level: 88.43%.
- Telephone abandonment rate: 1.07%.
- Lubricant effectiveness: 100%.