We transform experiences to provide security and confidence at every step.
BPO Insurance | Security and Trust
Who We Are
In the insurance sector, we are leaders in insurance BPO solutions designed to transform the customer experience and optimize business operations. We integrate advanced technology, intelligent automation, and efficient human talent management to provide agile, reliable, and customer-centric service.
We are your best ally
Soluciones a lo largo del Customer Journey
We offer a comprehensive service that includes:
Claims management:
- Digitalization from FNOL to subrogation.
Sales Support:
- Increased productivity and sales recovery.
Policy Administration:
- Efficient processes from issuance to renewal.
Customer Service:
- Omnichannel availability (phone, chat, email and digital platforms).
Process automation:
- AI and RPA to improve operational and financial results.
Security and trust
Advanced Digital Capabilities
- Digital Humans: 24/7 support with virtual agents who answer questions, manage claims, and assess risks in real time.
- Customer Interaction Analytics: Data analysis to optimize processes, measure satisfaction, and make strategic decisions.
- RPA Automation: Streamline policy management, audits, and reports with greater accuracy and speed.
Why Choose Us
- Commitment to quality: Our employees become ambassadors for your brand.
- Cutting-edge technology: AI and RPA supported by trained experts.
- Proven results:
30% improvement in customer experience.
40% reduction in operating costs.
Our Collaboration Model
- Initial Analysis: Customized assessment of your processes and needs.
- Solution Design: Adaptation of our capabilities to your business objectives.
- Scalable Implementation: Progressive integration of digital tools and human resources.
Success Stories
Sales assurance for Cardif
Problem: Delays in issuing policies and falling sales.
Benefits We Generate
60%
Reduction in claims processing times
40%
Reduction of operating costs
30%
Improved customer satisfaction