Customer service strategies: keys to success
Quality customer service is a crucial competitive differentiator. In this article, we'll explore customer service strategies that guarantee success. From staff training to the implementation of advanced technologies.
Connect people, strategy and purpose
We are an independent capital company with high relevance in the sector, Outsourcing S.A.S. BIC has decided that it is more important to work for a higher purpose that generates a positive impact on society, than to focus solely on financial benefit.
What is IVR and what does it contribute to customer service?
The Interactive Voice Response (IVR) system is an automated telephone system technology. This helps the customer resolve questions through pre-recorded answers, without the need for an agent. Knowing what IVR is allows the user to use digits or voice recognition to have their call transferred to the operators. Its implementation has revolutionized customer service, since it grants autonomy to the user and relieves the work of agents.
Digital health: discover the solutions it offers
Digitalization has revolutionized practically all aspects of life. And the health sector is no exception. This article will explore how specialized digital health solutions are transforming the way companies operate in the BPO and Contact Center space.