At Outsourcing S.A.S BIC, we continue to drive initiatives that transform how citizens interact with public services. Today, we take another step forward as technology partners in the implementation of CADE Express, a solution that redefines service delivery in Bogotá, making it more agile, autonomous, and efficient.
This new digital self-service point, enabled in partnership with the Mayor’s Office of Bogotá, integrates technology, accessibility, and user experience to facilitate processes without lines, friction, or unnecessary wait times.
A New Way to Interact with the City
CADE Express represents a structural change in citizen services. Through digital kiosks located in five strategic SuperCADE locations, users can manage procedures, make inquiries, schedule appointments, and connect directly to Line 195.
The experience is designed to be intuitive and guided step-by-step through interactive screens, even allowing for the immediate printing of certificates, receipts, or other documents. This approach not only reduces processing times but also empowers citizens, giving them complete control over their transactions.
Technology at the Service of Efficiency and Inclusion
As technology partners, Outsourcing S.A.S BIC provides the kiosks, software, and support that make this solution possible. Our focus is not only on digitizing processes but also on designing experiences that truly work for everyone.
CADE Express integrates multiple service channels, such as video calls, callbacks, and assistance in Colombian Sign Language, guaranteeing inclusive access. It also allows for the organization of in-person service through appointment scheduling within the CADE Network, optimizing operations and significantly reducing wait times.
Intelligent Integration of Digital and In-Person Services
This initiative marks a key point in the evolution of public services: the effective integration of digital and in-person service. CADE Express doesn’t replace human interaction; it enhances it.
By centralizing services in a single location and connecting physical and digital channels, we achieve more personalized, efficient service that is aligned with the real needs of citizens. It’s a model that responds to the pace of the city and to the most important value: people’s time.
At Outsourcing S.A.S BIC, we understand that transforming service is not just about implementing technology, but about generating solutions that simplify people’s lives.
Being part of CADE Express reaffirms our commitment to innovation, efficiency, and building experiences that positively impact citizens. Because when technology is put at the service of people, the result is clear: a more agile, more accessible city, truly connected with its citizens.
