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BPO y call center

Comprehensive BPO, Automation, and Omnichannel Service Solutions with AI

Solutions for regulated and high-volume sectors

From Colombia to the Spanish market, Outsourcing S.A.S. BIC provides multi-channel customer service with human and AI support, critical process automation, industry-specific BPO, data management, and loyalty development. We support the operational transformation of major brands with a flexible, efficient, and scalable model.

We Serve All Business Segments

Financial

Retail

Healthcare (EPS, IPS, hospitals, clinics)

Insurance

Telecommunications

+ 5000

Team Members

5 Locations

Colombia

+ 14 countries

Served from Colombia

We transform experiences that add value to your brand

 

Our Quality Certifications

Certificacion-1
Certificacion-2
Certificacion-3
Certificacion-4
logo 2025
soluciones empresariales

Business Lines

BPO

Contact center and process outsourcing tailored and customized to the customer lifecycle.
Retentions
- Collections
- Customer Service
- Telemarketing
- BackOffice

BPA

Customized solutions based on process automation through generative artificial intelligence.
Digital Humans
- Copilots
- Virtual Assistants
- Process Automation (RPA)
- Visual IVR
- Interaction Analytics
- Social Listening
- Predictive Capabilities

TX

We analyze your customers' interactions and design the ideal journey to deliver memorable experiences.
Mystery Shopper
- CX Diagnosis
- Customer Journey Map
- Archetype
- Innovation Journey
- Brand Ambassadors
- Flow Design
- Digital Solutions Design

ITO

Management of digital platforms and technological infrastructure.
Responsible Infrastructure Management
- Digital Security
- Implementation of Scalable Customized Solutions

We are the first Colombian BPO and contact center company to receive a Platinum Customer Experience Award in Spain.

Speak with One of Our Experts

Discover Our Solutions and Services

Customer Service

We handle your customers’ inquiries, complaints, and requests (PQR) with best service practices, and our team members become ambassadors for your brand.

Sales

Optimize your sales through channel diversification, product launches, and strategic promotions.

Support

Provide remote technical assistance to your customers, schedule installation or maintenance visits for your services.

Collections and Accounts Receivable

Recover overdue accounts, avoid legal processes due to non-payments with timely collections, and automate invoicing or billing.

Retention

Manage loyalty campaigns, offer exclusive promotional incentives to your database, and remarket to your customers

Automation

Automation and optimization of processes and service channels with chatbots, voicebots, IVR, and more

Recognitions

Innovations Without
Disruption

Denver, EE UU
Partner of the year - Premio Avaya 2024

Best Customer Strategy in Citizen Service

Madrid, España
Platinum - Customer Experience Awards 2024

Citizen Sector Operation Strategy and Best Customer Experience Strategy

México DF, México
Premios Oro - Premios LATAM 2024

countries served from Colombia

We are operating in Colombia, Spain, the United States, Ecuador, Chile, Panama, Costa Rica, El Salvador, Nicaragua, Guatemala, and Puerto Rico.

Services from Colombia for Spain

Reduce your operating costs by up to 30% without losing the quality of your customer service

Client Portfolio and Verticals

Schedule Your Appointment

Let us help you optimize your budget while providing your customers with memorable experiences!