A morning of innovation, artificial intelligence and digital transformation in the health sector. On October 29th, at the Four Points by Sheraton Hotel in Bogotá, the event “Smart Health: AI at the service of the patient journey” took place.
At DipDig by Outsourcing, we believe in transforming the BPO sector through artificial intelligence. As Alexander Aparicio, Digital Transformation Manager, explains:
“We are a spin-off company that seeks to transform the BPO sector through artificial intelligence. We want to support companies in all their repetitive, high-volume processes.”
This philosophy reflects our commitment to technological innovation, operational efficiency, and the development of people-centered solutions. It served as the framework that brought together leaders and professionals from the healthcare sector, along with our sales team, to explore how artificial intelligence is transforming healthcare and improving the patient experience.
AI in Action: A Real-Time Demonstration of the Patient Journey
During the event, attendees witnessed a live demonstration of an AI Agent interacting with the patient journey, showcasing how this technology can be integrated into hospital processes in a practical and effective way.
The agent did not directly attend to the patient but rather reviewed their request and scheduled the appointment with the appropriate department, demonstrating how artificial intelligence can optimize care flows, reduce operational workload, and improve coordination between teams.
Appointment Automation: Prioritization Based on Symptoms and Urgency
One of the highlights was the intelligent automation of medical appointments, in which AI agents analyze the information provided by the patient to schedule appointments based on reported symptoms or the level of urgency.
Thanks to this analytical capability, the systems can classify cases more accurately, assigning care to the most appropriate area in the shortest possible time, reducing wait times and improving access to care.
Real-world case studies: AI that improves management and prevents incidents
During the event, real-world case studies were shared from institutions already implementing AI Agents to support patient journey management. These solutions have significantly reduced response times and prevented incidents stemming from scheduling delays or a lack of timely follow-up.
Artificial intelligence acts as a strategic ally, complementing the work of human staff and allowing medical and administrative talent to focus on higher-value tasks.
A Transformative Vision of BPO Driven by AI
We were joined by Alexander Aparicio, Digital Transformation Manager, and Maximiliano Lima, COO of Doutor AI, our strategic partner, who shared their vision on how artificial intelligence is transforming the healthcare sector and redefining the BPO model.
Empathy, Data, and Technology: The Future of Smart Health
The event concluded with a clear message: true digital transformation occurs when technology and empathy converge.
Artificial intelligence enables the creation of more agile, personalized, and human-centered care experiences, where every request is managed with precision and every patient receives the right care at the right time.
At DipDig by Outsourcing, we reaffirm our commitment to continue building the future of Smart Health, fostering an ecosystem where innovation, data, and artificial intelligence work together to transform healthcare.